Book Hertz car rentals in Pelham

Reviews for Hertz in Pelham

Recent reviews

Traveler rating

Wonderful

3

Very good

1

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

6

2.0

I made a reservation for Friday am at 8 am several days in advance. After waiting in line about 15 minutes, they told me that they were still waiting for cars and didn’t have one for me and they would unlikely have one that day. I understand things happen but there was no communication that they could not fulfill the reservation. Very disappointing to say the least.Reviewed 25 Feb. 2024

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10.0

Kind, helpful and understanding!Reviewed 7 Nov. 2023

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10.0

Hertz didn't have my reservation. Enterprise asked me to come back in a hour/...Caleb was wonderful to work with and had me in a car within the hour and made me feel like i was doing him a favor instead of the other way around, I will use him and enterprise from here on out.Reviewed 25 Sep. 2023

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8.0

The Nissan Rogue which I ended up with does not have the most awesome seats for a long drive... and the GPS (several times) didn't have a clue as to where we were or how to get where we were going... phone navigation saved the day...Reviewed 8 Dec. 2021

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10.0

Car did not have good pickup.Reviewed 9 Nov. 2021

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10.0

Pros:Staff was friendly and drop off super quick !Cons:No issues !Reviewed 23 Mar. 2021

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2.0

Pros:Slow, inconsiderate staff. Car was not ready. Other customers who arrived 20-30 minutes after me received their vehicles before I did. When I asked why there was a delay, the office staff went though a back door to “find out what was going on” but never returned. There was no other staff present in the main office area for 10 minutes.Cons:The car should have been cleaned and ready to go. I selected the 8:00 pickup time for a very specific reason. The car not being ready delayed my departure and created a significant inconvenience for me the rest of that day. The staff was slow and inconsiderate.Reviewed 3 Jan. 2021

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2.0

Cons:The booking was approved for a time after the location was closed and they were not able/willing to find a location that could rent on the same day. Was required to rent from a different company at the airport.Reviewed 9 Aug. 2020

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10.0

Pros:Friendly staff, clean new car, easy drop offCons:Not super clear about how much gas I needed to leave in the car. I started with 2/8 of tank but didn’t want to pay $9.99/gallon upon returning so I filled it up??Reviewed 15 Apr. 2019

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7.6

Cons:Reserved a full size a week ahead reconfirmed full size by phone twice that day. Was given a compact instead. When I questioned what to do next time I reserve was told that they couldn’t control what was deliveredReviewed 22 Feb. 2019

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4.8

Pick up serviceCons:I called earlier in the day to ask for an earlier pick up time and I was was told a flat out “No”. I was disappointed there was no assistance with this issue.Reviewed 12 Jul. 2018

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2.0

Pros:NothingCons:They charge me 160$ more because they didn’t have cars in the location that I order from. So they sent me to the airport and said that it will be the same fees,but when I got there they charge me more money.i will never rent from your company anymoreReviewed 14 Jun. 2018

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More

• What is the most popular rental car from Hertz in Pelham?

  Standard (Ford Edge or similar) is the most frequently booked rental car type from Hertz in Pelham.

• How many car rental locations does Hertz have in Pelham?

  Hertz has 1 rental location in Pelham. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Birmingham airport (BHM)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Birmingham airport (BHM)?

  Yes