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This was my first time flying Copa but I'll definitely be back! Great service, professional agents, and delicious food for a fair price. Thanks for a great trip!

Copa me elige como "voluntario" para cambiarme y poder enviar a una familia a la cual había sobrevendido los tiquetes. Finalmente me envían a las carreras con Avianca, pero Copa lleva mis maletas hasta Panama y luego las devuelve a mi aeropuerto de origen, dejandome sin mis pertenencias y además no asumen la responsabilidad ya que dicen que es problema de Avianca Literalmente vi cuando el avión de Copa se lleva mis maletas, sus funcionarios en Bogota, incluyendo la gerente local me aseguran la entrega en Miami, pero simplemente era para poder engañarme y dar el cambio de silla por sobreventa

I liked the friendliness of the crew and comfortable flight. All good.

The personal at the front desk in Manaos was awesome, I have never experience anything like that before, the person who attended me deserves to have a promotion I still remember him, very educated, kind but overall he could put himself on your position

More than 3 hours of delay and not even a snack was given.

GOL made the flight experience a true delight. Everything was smooth, from the check in process, to the disembarking moment.

There was absolutely no food or drink service unless it was paid for. I am not used to this.

No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. First and last time flying with Avianca.

No complimentary food and beverage (water, soda, coffe) is offered for a six and a half hours long international flight, not even in premium economy, just to try to squeeze a few more dollars out of the passengers. Same happened in the connecting flight, which was three and a half hours long (Bogota x Miami). First and last time flying with Avianca.

No complimentary snacks food, beverage (not even water), pillow and blanket on a 6 hours long flight (including economy comfort). A low form of nickeling an diming. Lost a recurring passanger over a soda. Avianca never again.

Every food and beverage has to be paid and the seat was not confortable. They even gave water.

Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.

Avianca: you pay for a high-end flight and you fly like a low (very low) cost!

Not sure why JAL partnered with American Airlines because their service is no where near similar. Flight attendants were not friendly and didn’t smile. Food was horrible…

lounge was the highlight - seats weren't that comfortable - it was a full flight but no complaints

Horrible staff from rip to miami especially one guy that didn’t want to serve me snack or food to me or my wife and was very rude

Boarding was efficient. On board drink was slow. Temperature was a bit warm in the beginning.

Seems every time I fly American airlines they switch gates and terminals and I always have to run to make my connection. American airlines flights are always delayed departing and arriving .

The flights was good, but could have more option to buy foods with it being a three and a half hours flights

There was only one round of drinks served on a 5 hour flight!

This flight was cancelled and I was passed around and given four different flight plans that got me in PV a full day late. I had to rebook a different flight with Delta and that was amazing

less delays; there was an hour+ delay on both flights. self serve check in kiosks weren't available for British Airways flights

The flight was delayed multiple times. I had to buy a new tickets (4 tickets) for my family for a total of $5200 cnd And missed thanks giving with our family. Very very poor and disappointing service.

Crew was very respectful and ready to serve. Much better than before.

This time my experience was superior! Much better and improved from after the COVID-19. I hope they maintain the same. Earlier, service (specially crew attitude) was awful and sometime rude, but this time, crew was very welcoming, respectful and ready to serve. I will definitely repeat :-)

Inexperienced crew. Food was so so. They lost my luggage on a direct flight. Was flying business so my luggage was priority. Not impressed.

I liked the early check in. Flight was a bit bumpy due yo weather. Overall, everything went well.

I couldn't rate food or entertainment as neither were a factor in my short flight. I was impressed with with respect of time and schedule. Also, this was an incredibly smooth flight from terminal to terminal. My only minor complaint was being woken up for refreshment service. This was the end of a very long day, and I was happy to miss a juice box and pretzels for a little rest.

It was awful. For a 37 minute flight time,we had 1:30 hours delay. If someone had a connection flight he or she couldn’t reach for sure. The only positive point was online check in.

Limited snack options cause the snack vendor was on strike

Not full, so lots of room, which is really the only thing that can make flying economy more comfortable. Direct to Toronto is great! I didn't eat or use the entertainment.

The experience was generally above average. The only downside was the absence of WiFi during my flight from Vancouver to San Francisco.

It was overall above average experience. If there is only one thing i could complain about was the lack of wifi availability on my flight from Vancouver to San Francisco

The flight was delayed as they were waiting on catering. Catering. Was eventually delivered but they still had no food. No meals for us in business class - just a bag of nuts.

Spending 10 hours on a flight with no video or wifi access due to issues per stewardess was not enjoyable nor acceptable. Will follow up directly with the airline as well

The crew was very attentive and kept busy serving a variety of treats!

Terrible! I missed my flight to my final destination and British airlines and American Airlines keep pointing fingers on each other’s. Nobody wants to take responsibility

Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!

The boarding process was a disaster. No one respects the boarding groups—tired old aeroplane. There are no sockets to charge phones. The cushion seats are ancient and hurts back and gluts

Having traveled from Canada through Seattle -London-Edinburgh with only carry on ( to keep trip uncomplicated ) We had to check our hand luggage at the gate as flight was full This was really annoying since due to their late flight in from Seattle we’d missed our orginal flight to Edinburgh and had been put on a flight four hours later We had no checked luggage with no need to go to the baggage carousel Very annoying

4 hour technical delay. Cancelled second meal. Crew and flight were great.

British Airways canceled our plane and gave us a new flight scheduled to leave in only three hours, so we had to drop everything and rush to the airport. The new itinerary only left us a one hour layover in Madrid, which was too short because the plane landed late and so we missed our connecting flight. We were then booked onto a flight scheduled to take off 8 hours later, and were not given any compensation or remedial measures.

Seated in business class. Bed too hard and no comforter. Way too many seats in business class for number of crew so never felt particularly looked after.