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Pros: The crew was very kind.

Cons: Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane.

Pros: Crew was super helpful and very accomodating

Cons: Can’t think of anything. A few times I’ve flown Delta, the service has improved. Having helpful staff on board is very important . Years ago it was very unpleasant to fly Delta because of rude flight attendants especially on us domestic flights. Hopefully that has all changed. Especially the older crew. If they can’t stand doing better customer service they need to retire . Happy to fly Delta and will let people know.

Cons: I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly.

Pros: The food was shockingly good! Also, loved the service.

Cons: A fold down foot rest would be very helpful.

Cons: Cap. Was great

Cons: Provide entertainment. Seats and legroom seem to get smaller every year

Cons: Seats too narrow with little leg room.

Pros: Head flight attendant who gave all the message was not friendly, rushed through her messages like she was not enjoying herself at her job.

Cons: We left the gate late by 20 minutes only to stand in line with 8 or so other planes waiting to taxi to runway for take off. No explanation was given. However pilot did make up 30 minutes of that time in the air.

Pros: Seats and layout was updated. More room in economy. Staff was personable 3 bathrooms in economy rather than just 2.

Cons: Offer dinner service for a six hour flight.

Cons: Old Aircraft, no power outlets, small TV displays, picture distorted, low quality LCD, mediocre Entertainment menu

Cons: Seats need to be bigger (wider)

Pros: crew efficient, cabin clean

Pros: Nice quiet flight

Cons: Crew member attitude specifically regarding passengers in the emergency rows

Pros: Baggage drop and checkin was a breeze

Pros: This is always a quick flight. They usually only serve OJ and water, but the time goes by that it doesn’t matter!

Pros: Amazing crew with nice comfortable seats

Cons: Food selection