- All reviews
Pros: The comfort of the vehicle.
Cons: I reserved a car 3 months in advance and had to wait 3 hours for a car. We waited over an hour for a ride from the airport. We actually had to ride a city bus part of the way because we could not get a hold of anyone at the rental office. This was the worst car rental experience we have ever encountered. I would strongly encourage others to not use this agency.
Rental car was not available upon arrival.
Cons: My flight was delayed so I was an hour late for rental pick up. Upon arrival I was told that my rental was given to a walk in customer and that they did not have a vehicle for me. I had to take a taxi to Budget for a rental. I would not recommend ACE.
Overbooked and no Cars Available on Christmas Eve - Booked Car Nov 11
Cons: The fact that when I called your booking agent they said they only did booking nothing they could do and that it was Quote "my problem" ... This Discount location was ill prepared, I went there and they had a long waiting list that they could not provide cars for. I waited and kept pushing and eventually go a much smaller car .. however you need to do better this sucked... most people took the situation as just too bad for them ... my pushing eventually got me a car but it was horrible
Cons: .no cars were available at that location .discount is ace no one would tell you so
Car was excellent, service was OK, price was high
Pros: The car was almost brand new, clean and in excellent conditions. We got some discounts because of the poor service.
Cons: We were forced to book the car from the "airport office" because there was not another option from the website, even though the office itself in 20 min from the airport and we actually live 5 min from the office and just walked there; for this we were charged more than $60 ("premium location fee"). When we arrived at the office the type of car we booked (medium SUV) was not available and they had to bring one from another location. After making us wait for more than an hour they showed up with an off-road vehicle! Not exactly out choice for a comfortable 1000+ Km trip with my parents. Since there were other people in our same waiting situation but with different needs, they proposed us to switch car. So after another half an hour waiting they provided us with a higher class SUV. At least they offered us some (small) discount for the time we had to wait and for the extra gas-consumption of the bigger car we got.
Where can I find Ace car rentals in Ottawa?
Address1749 Bank Street
|Monday||08:00 - 16:30|
|Tuesday||08:00 - 16:30|
|Wednesday||08:00 - 16:30|
|Thursday||08:00 - 16:30|
|Friday||08:00 - 16:30|
|Saturday||08:30 - 13:30|
|Sunday||09:30 - 11:30|
Phone+1 613 667 9394
Top tips for renting a car from Ace in Ottawa
- 25% of our users found rental cars from Ace in Ottawa for C$ 48 or less
- Book your rental car from Ottawa in Ace at least 1 day before your trip in order to get a below-average price
- Full-size rental cars from Ace in Ottawa are around 32% cheaper than other car types, on average
FAQs about renting a car from Ace in Ottawa
How much does it cost to rent a car from Ace in Ottawa?
On average a rental car from Ace in Ottawa costs C$ 60 per day.
What is the most popular rental car from Ace in Ottawa?
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Ace in Ottawa.
How many car rental locations does Ace have in Ottawa?
Ace has 4 rental locations in Ottawa. Take a look at our Ace rental location map to find the best rental cars near you.
Does Ace have a car rental location at the airport: Ottawa airport (YOW)?
Does Ace offer shuttle or airport pick-up services from Ottawa airport (YOW)?