Reviews for Ace in Richmond
- All reviews 100%
1 Sep 2017
The Good and the Bad
Pros: The kind service and hospitality. The model car came with more upgrades than expected.
Cons: It wasn't located next to the airport and there was no shuttle to take us back when we had to drop off the car. Shuttle only operates when they're open from 7am - 10pm. Wasn't aware of a $300 pre-clearance deposit.
27 Aug 2017
Pros: they worked with me to get my rental even with my late flight.
13 Aug 2017
Pros: The car they eventually found us was very nice
Cons: When we arrived we were told there was no car available for us despite our confirmed reservation. They did eventually find us a car but the customer in line behind us, also with a confirmed reservation, did not get a car. If we had arrived 5 minutes later we would have been the ones out of luck. Also I don't know who Ace Car Rental is, we were brought to a Discount Car Rental location to get our car. There was an Ace Car Rental banner inside the office.
11 Aug 2017
Cons: Service is awful!!! Was in the line for an hour. Pick up at 12nn, did not talk to the representative til after an hour. Had to wait another 10 min after check in and gave me a different car from what was reserved. Workers were not nice at all!!!! Car give is ofc nice but dirty! Was barely cleaned on the inside!!! This company is very unorganized!!!! Still waiting to get my $350 deposit back!!! Will never ever ever rent a car through DISCOUNT again. NEVER AGAIN!