Reviews for Ace in Richmond
- All reviews 100%
13 Aug 2017
Pros: The car they eventually found us was very nice
Cons: When we arrived we were told there was no car available for us despite our confirmed reservation. They did eventually find us a car but the customer in line behind us, also with a confirmed reservation, did not get a car. If we had arrived 5 minutes later we would have been the ones out of luck. Also I don't know who Ace Car Rental is, we were brought to a Discount Car Rental location to get our car. There was an Ace Car Rental banner inside the office.
11 Aug 2017
Cons: Service is awful!!! Was in the line for an hour. Pick up at 12nn, did not talk to the representative til after an hour. Had to wait another 10 min after check in and gave me a different car from what was reserved. Workers were not nice at all!!!! Car give is ofc nice but dirty! Was barely cleaned on the inside!!! This company is very unorganized!!!! Still waiting to get my $350 deposit back!!! Will never ever ever rent a car through DISCOUNT again. NEVER AGAIN!
1 Aug 2017
I've rented twice from Ace car rental THE FIRST AND LAST
Pros: My Mother always told me if I had nothing nice to say...say nothing at all! So i have nothing to say!!!!
Cons: They were disorganized, unprofessional, it appeared to me they only wanted your money! I did feel some compassion towards a couple of their staff, I don't think they comfortable in working there. Hidden costs, 350.00 pre authorized charge on your visa, I was told I would get it back when I returned the car only to find I would have to wait 7 days. Never again.
31 Jul 2017
Pros: I didn't like anything
Cons: I have been in Ace Car Rental today and they did not have car!! The place was full of people and the Ace Car did not have any car. How they can book a car and do not have the car? Me and many people were waiting for a car! It is really bad. I want to know about the value that I passed in my credit car for the reservation