Reviews for Ace in Surrey
- All reviews 100%
31 Dec 2017
Pros: Fantastic service from the Surrey team. Rohit and Ahmed were exceptional.
28 Sep 2017
Cons: They did not have a car what I order.They gave me Jeep Wrangler,realy bad on fuel.
29 Aug 2017
Cons: Rental agency was closed on sunday so we weren't able to modify our rental which was a pain. When I phoned ahead to ask about a drop off at a local transit station or the cost of a taxi to one, they had no idea. Might be wise for them to have that information handy since they are in a strange no mans land.
29 Aug 2017
Pros: The lady who helped me check the car in and out was very pleasant, the car was clean and larger than expected, and was decently priced. Not sure if I'd rent through them again. I've had slightly better experiences elsewhere, but the overall experience was ok.
Cons: The lot itself is fairly awkward to get into (I picked up at their location, not at the airport) and it's note labeled well. I should have looked for "Routes Rental" because ACE was very faded and hard to see. I really dislike when companies take a hard copy of your credit card. This seems skeezy and unnecessary (they already had a $500 hold on my card until the car is returned).