Reviews for Alamo in Buffalo
- All reviews 100%
19 Sep 2017
Pros: Comfortable, smooth ride Super friendly people
30 Aug 2017
Pros: Price was very good
24 Aug 2017
Pros: Flawless pick up and delivery.
21 Aug 2017
Customer service could be improved upon
Pros: Vehicle was clean and in new condition. Drop off was easy.
Cons: The woman at the pickup counter was not at all friendly and quite abrupt. As standard practice, I thoroughly review my receipts to ensure there aren't any excess charges. The woman was clearly frustrated that I was taking a moment to look over the contract. Also, when I was offered the gasoline, I was give a per gallon price with no mention that I'd have to refill the entire tank. I realized this after looking over the receipt the first time. Finally, the woman was quite pushy about the insurance. I attempted to look up whether or not my policy covered rental cars and instead of waiting for an answer, the woman decided to very rudely tell me she was just going to leave it off. I opted to purchase the basic insurance just to make sure I was covered. Guess what? I didn't need it after all. I will not be returning to this rental supplier.