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Pros: No issues with this flight.

Pros: The crew was very kind.

Cons: Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane.

Pros: Fast easy flight

Pros: The crew had an amazing personality. They definitely enhanced my experience

Cons: Nothing

Pros: Flight was smooth the whole time

Cons: Seats were very uncomfortable

Cons: Seats need to be bigger (wider)

Pros: crew efficient, cabin clean

Cons: Our bag was tagged as Priority, and was literally the last one off the plane. We clearly have different definitions of that word.

Pros: The entertainment program was exceptional.

Cons: The crew wasn't very friendly and gave the impression they were tired of their jobs. The afternoon 'snack' pizza disguised as a hot-pocket in a small box was served 40 minutes before landing. This snack wasn't enough and wa served far too late for a flight that lasted 11 hours.

Cons: Logan is the worst. We landed early and it took over an hour to get our luggage. It is soooo slow

Pros: Crew very friendly.

Cons: I could not get wifi. Had it from GCM to SAV with no problems.

Pros: Smooth ride, great crew, free flight entertainment with screen built into each seat.

Cons: Nothing

Cons: More than an hour late departing. Added to that it was almost an hour before luggage appeared. Not West Jet’s fault but it made us even later resulting in some of our long drive of our drive to Grand Canyon being in the dark.

Pros: West Jet staff and crew are always great.

Cons: My flight was delayed over an hour - we sat on the tarmac waiting for de-icing for over an hour. There is no entertainment on this flight (so no wifi or tv) and we were not really notified how long we would be delayed- causing delays for me in Saskatoon that I could not provide information for.

Pros: The crew were excellent. The seat was not very comfortable - it had a very firm seat cushion. The flight time was about 5 hours so it was OK. I adjusted to the feel of the chair. We had seats next to an exit door so we had more leg room which was nice.

Cons: The seat was not very comfortable. The seat cushion was quite firm. I sat for 15 hours on a Qantas seat which was quite a bit more comfortable. There was no onboard entertainment unless you had a cell phone and could download the West Jet app. I was spoiled by my flight with Qantas from Vancouver to Sydney. They had touch screens on the backs of the seats so you could choose movies, radio, games, and flight info and the seats were much more comfortable.

Cons: Announcements are delivered with too much speed and lack connection with passengers.