I requested hypoallergenic pillowms on3 occasions - was finally sent 1. That's all the hotel had - 1. 1 pillow in the entire hotel. Pretty pathetic so my girlfriend could sleep properly. Not impressed.
The room was great
The staff was wonderful and even helped me find a vegetarian restaurant in the area. They went as far as printing me off a menu. The front desk personnel were very warm, welcoming, and great to talk to.
I'm certain this was due to the week and it being sxsw , but the whole hotel smelt strongly of weed. It even smelt up the room we were staying in which was unpleasant. This was especially frustrating because we stayed on the concierge level And I expected a little more.
The customer service was outstanding
The Pool was dirty and needs tending each day
The Best of Hotels in Austin, TX Located at the crossroads of I-35 and Highway 290, the Crowne Plaza Austin hotel puts you in the center of it all! By staying with us, you will experience award-winning service and upscale features while enjoying easy access to the best local attractions. If you’re looking for accommodations for South by Southwest or Austin City Limits, we are an ideal choice for any traveler. Of the hotels near University of Texas, we offer the perfect location to cheer on the Texas Longhorns at Texas Memorial Stadium. If you're a music fan, you can't go wrong with a visit to the "Live Music Capital of the World.” Austin always has something for everyone! Our amenities were designed with you in mind. Start the day with our extensive breakfast buffet, served in Crossroads Grille, or enjoy your favorite beverage in the Crossroads Lounge. You can also keep active in our 24-hour fitness center or swim a few laps in our year-round pool and spa. Your success matters to us. Recognized for Meeting Service Excellence, we offer more than 13,000 sq. ft. of the best event space Austin has to offer. A Certified Crowne Plaza Meetings Director will ensure that everything runs smoothly, and our Sleep Advantage Program delivers a restful night’s sleep for the next day's activities. Contact us today to stay at the top hotel in Austin, TX! We look forward to your visit.
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