Melia Villaitana

People were kind.

Not what you would expect in terms of services and amenities. We stayed for 5 days in the beginning of September in a large room with terrace. The resort appears to have many food and drink facilities, but almost all of them were closed during the period we stayed at the hotel (just after the summer period I assume) which was not told when we checked in. When checking in we were told that there were food&drinks facilities, and immediately offered a special half board rate – buffet style – for either lunch or dinner at the hotel 'restaurant' where we would eat breakfast (included in our booking). So we were left with the impression that we had ample choices and could eat and drink onsite each day at all restaurants/bars within the premises, and there were enough options to not choose for half board. This was not the fact. In our experience only one restaurant was open on friday and saturday evenings (we ate there the day we arrived which was on a friday). And the rest of the week (every day) you could either eat from the location where breakfast was served or from the only open café small bites. Other restaurants were closed. We wanted to rest and not leave the resort (was the idea to not to have to travel to go to a restaurant), so what was left was the choice between the one and only café or the option room service (with limited choices and of course more expensive). The variety and quality of food and drinks were also quite poor. During the day you really had to work hard to be able to enjoy a drink near the many swimming pools. There was a mini bar in the room but no possibility to make tea or coffee, which would have been very welcome and honesty a bit expected for the establishment and our accommodation level. At last, the property and gardens really needs to be freshened up, and a lot more maintenance. This is a place with potential but in my opinion not well managed and misses