Holiday Inn Express Brooklyn

Close to Metro

One elevator, No bath towels, limited toiletries, no soap, no shampoo. No easy chairs in room.. Poor value/

Worst experience I've ever had.

The hotel is within walking distance from the subway and there is a great BBQ place across the street.

I booked a room for August 19-20th. When I arrived, I was issued room 301. When I entered the room there was an overwhelming marijuana odor, and a towel was wrapped around the sprinkler system. When I reported this to the supervisor on duty( Janelle) she asked me if I'd like a room change, to which I agrees to and was moved to room 913. When I entered room 913 it was very warm, I checked the thermostat and it read 78 degrees. I addressed this issue with Janelle and her response was as follows "Sir, the air conditioner in that room is working fine because there were people in it before you" I replied that it was uncomfortably hot in the room, and I was unable to sleep in that heat. She said " I have other customers who are checking in to worry about, we can't just switch your room because you think it's hot. I will send someone up to check on the air conditioner" She sent up a maintenance worker, who told me that he felt it was cool in the room because he "just ran up 9 flights of stairs, and he felt just fine" This is outrageous and unacceptable customer servIce. I was put into a room with a fire hazard, and moved to a room with no AC only to be told I didn't know what the temperature was and that there were other customers to worry about.

I was not comfort.

The elevator was out of service. I booked online but they charge me twice and charge me for car parking 50$