8.0
The only thing that was frustrating with this rental is that we returned the car almost an entire day early, but since the rental car facility closes at noon, we could only leave the keys and didn’t get to officially talk to someone and get money back based on the early return.Reviewed 9 Nov. 2021
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5.9
Deposit refund, having to wait 40 minutes or more to returnReviewed 11 Aug. 2021
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8.0
Pros:She was so nice friendly and professional.Cons:The car was a little hard to maneuver. The accelerator was not smooth. Other than that everything when wellReviewed 28 Jun. 2021
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10.0
Pros:The service was great and the people are friendly.Cons:The only was is how much the price was. It could be a lot lower, but you have to able to for that great customr service.Reviewed 16 Jun. 2021
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4.0
Cons:The car was in the worst condition of any rental car I’ve ever had. It was dented, scratched, and dirty. I’m sure this didn’t have anything to do with Kayak, but perhaps Budget. The lot where I picked up it was very disorganized as well. I will not use Budget again unless they are the absolute only option.Reviewed 25 Feb. 2021
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10.0
Pros:staff was great. car worked out great too. much more efficient than my normal car.Reviewed 24 Mar. 2020
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7.6
Pros:Drop off staff was excellent!Cons:Upon arriving to pick up my vehicle, there were none available and I was told that it was possible I wouldn’t get a car which could have resulted in a disaster for my trip. Luckily enough cars were returned on time for me to get mine.Reviewed 15 Dec. 2019
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6.8
Good, but...Pros:The car drove and was appointed well.Cons:It reeked horribly of smoke.Reviewed 31 Dec. 2018
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6.0
Cons:In both locations you were poorly staffed, one person to be exact. We were constantly interrupted by that person having to answer the phone while trying to wait on me. It made picking up and dropping off a real chore! I felt sorry for both employees as it was clearly not THEIR fault.Reviewed 31 Dec. 2016
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10.0
Great Customer ServicePros:Great customer service at the Budget Rental in Athens, GA!Reviewed 29 Dec. 2015
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10.0
Quick, easy, and qualityPros:Loved the service, loved the speed, loved the car-- it influenced my next vehicle purchase.Reviewed 23 Dec. 2015
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9.6
Convenient but rates quoted and rates provided werPros:Fast, easy and convenient. Right in the airport.Cons:The rate quoted at the car rental counter was not he same rate quoted by Kayak. When I told the reservation personnel of the difference, they told me it was additional taxes and fees. I then pulled out the reservation provided through Kayak and showed the representative that my quote included all taxes and fees. She adjusted the rate, but had I not been watching closely, I would have been over charged. Makes me wonder how often they actually overcharge their customers.Reviewed 14 Nov. 2015
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