8.0
Pros:Easy pick up. Car was goodCons:Didn't know we had to switch car during ferry crossing until friend told us. Could have missed.Reviewed 12 Feb. 2020
review from![kayak]()
6.0
Pros:The car specifications..Cons:The guy at the reception of airport was challenging everything we had to say. Not polite.Reviewed 16 Apr. 2017
review from![kayak]()
4.0
Receipts don't matchPros:The car was large enough for my needs.Cons:The price given to me online was not the price I was charged for and when I called the 800 number, the customer service office was closed. I feel I was charged more money because I was in a rush to catch my flight- Poor business practice by Budget. When I picked up the car, the service representatives had me sign that the car was not damaged before even receiving the keys. I asked if there was damage, could I come back and fill out the form to reflect that, and they said "yes"... but the second I received my keys they shut the gates and left for the day. I asked why the price on the document they gave me was different than what I received online and they told me I'd only be charged the additional amount if I returned the car with less than a full tank of gas. The car was returned full and I was still charged more money than quoted online.Reviewed 20 Mar. 2017
review from![kayak]()
5.2
Hidden costsPros:Clean rideCons:When other rental car companies quoted me it was an all inclusive cost, it wasn't clearly noted that the car was a manual and the price didn't include insurance. So when I actually picked up the car they gouged me on both of those and the quotes price was more than doubled. I had somewhere to be and didn't have much of a choice. Feel like they knew that and really took advantage with the price.Reviewed 7 Mar. 2017
review from![kayak]()
10.0
Pros:Very nice people. Couldn't do enough for usReviewed 2 Mar. 2017
review from![kayak]()
2.0
Budget have overcharged me by $300 and not even seCons:Budget NZ have overcharged my Credit Card by $300 and not even sent an invoice to justify their charges. What a joke - supposed to be a premium provider...they didnt give me the car paid for (it was a crappy hybrid) and the car stank like a previous renter had spilled Dum Sum in the boot! Dissapointing Budget total rip off and fraudulent charges without substantiation!Reviewed 27 Feb. 2017
review from![kayak]()
6.0
New ZealandCons:There is no information when booking the reservation that discloses that the car cannot cross from the north island to the south and there is a minimum rental of 3 days. The reservation was booked from Aukland to Queens town and we did not learn about this stipulation until we went to pick the car up. Had to change our plans and spend much more money on new reservations.Reviewed 19 Feb. 2017
review from![kayak]()
10.0
Great drop offPros:Easiest and most pleasant airport drop-off ever! Parked the car, then as I walked towards the terminal (which was right there) a guy came walking toward me, asked how my rental was, and took the keys. Done!Reviewed 6 Sep. 2016
review from![kayak]()