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10.0
Excellent customer service. The owner is one of the friendliest people I've encounter in Cincinnati. Will be coming backReviewed 10 Aug. 2022
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10.0
We were served quickly, the car was clean and really comfortable. The staff was unavailable for our drop off time but they provided a key drop. The kiosk is right in the airport, and the cars are parked a short distance from the front door. Overall it was a great experience. we would definately rent from them again.Reviewed 10 Aug. 2022
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2.0
Vehicle got a flat tire at 530 am in SC. We called roadside assistance and then sat on the side of I-95 for over 6 hours because they could not get anything right to send help. Even sent a tow truck to a location in Virginia. On top of that they charged a 2nd day because we were late. Didn't matter that we were late because there was an issue with the vehicle made worse by the incompetence of the roadside assistance department. Then charged a $300 one way fee that I was not told about at time of booking. I booked pick up in Manchester nh and drop off in west palm beach fl. Not sure how the rental was booked as a round trip. I will never book with Budget or Kayak again.Reviewed 10 Aug. 2022
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10.0
Amazing deal all around. Quite pleased.Reviewed 10 Aug. 2022
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2.0
The cabin was loaded with German roaches. They traded my van to a smaller van had to rent another vehicle to compensate. Can't get a hold of anyone when calling to get price adjustment for the smaller van. Horrible experience.Reviewed 10 Aug. 2022
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8.0
Was a nice experience, the only problem was getting charged double for insurance.Reviewed 10 Aug. 2022
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4.0
First and only time . Will not be using that location ever again.Reviewed 10 Aug. 2022
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2.0
Spent almost 2 hours waiting for vehicle. When we got the van (which was not in the correct parking spot), 6 person family including 6 month old baby and grandmother was told we had to unpack out of the van and into a new one. The new van was not washed and 3/4 tank full. After a long day of traveling, this was a nightmare.Reviewed 10 Aug. 2022
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6.0
Please pay more payroll or have a better backup plan for staff that calls off. Line took more than an hour after long travel to retrieve car. Made for a less than mediocre experience.Reviewed 10 Aug. 2022
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2.0
Very bad experience. Actually I would expect for compensation. I rented a car from budget three times in my vacation, in each time it was a bad experience. The worse was in Cape Canaveral. I had to spend hours- very expensive hours to get a car and thank to fix / change the car beacouse a problem in it. Also in Miami . I’m planning to write about it when I will arrive homeReviewed 10 Aug. 2022
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6.0
I liked the friendly staff, quick check-in and check-out and the cleanliness of the vehicle that was small but well thought outer, very easy to drive, good built-in features. The location was actually not that convenient : I found out all the roadwork in Montpellier that made it not so easy to navigate from and to. I would also have liked for the direct contact number to be written on the emailed contract.Reviewed 10 Aug. 2022
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8.0
Would like to pick up the car with a full tank and not only 1/4 which forced me to find gas quicklyReviewed 10 Aug. 2022
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