2.0
I ordered a Mercedes’ and received a Mazda. When I told the agent this he said there was nothing he could do. So effectively I paid a premium to receive a Mazda instead on a Mercedes’Reviewed 14 Sep. 2022
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2.0
I booked the car for 215 Euros with tax and additional fees. I'm being charged 440 Euros. - I filled up the car with gas. - There were no damages. - Budget is not refunding the outstanding money.Reviewed 17 May 2022
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10.0
Pros:Staff was readily available and I was provided with a wonderful new car. They stuck to the price they had listen on their website.Cons:They charge a hefty "kaution" which makes you pay an extra 100 euros that is returned after the service is finished and the car is returned.Reviewed 20 Feb. 2020
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6.8
Cons:Car Ended up costing 4-times what was advertised.Reviewed 14 Feb. 2020
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10.0
Pros:Drop off was super easy, fastReviewed 10 Feb. 2020
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8.4
Pros:Car rental company was great and very helpful. KAYAK reservation was horrible!!! They reserved the wrong class of car for a false lower price!!! I will never use KAYAK again.Cons:Be aware of KAYAK making wrong reservations to get your business. Never had this issue with competing websites. DO NOT USE THEM.Reviewed 17 Jun. 2019
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2.0
Cons:they didnt have a car for us, although the fact that we had a reservation. they told us things like "it's not your fault", "what do you want me to do". they told us to call the customer service for finding a solution but the customer service told us that we need to speak with the people in the store. because we already booked hotels in different places we had to find a car, a day after christmas day when all the companies are almost fully booked. it took us 4 hours until we found one, in a different company of course. don't order Budget/Avis (they work together) if you want agood experience.Reviewed 31 Dec. 2018
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7.6
Cons:Very difficult to find. Used an Uber to get there. It is in a parking garage, so there is no street addressReviewed 12 Aug. 2018
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6.0
Cons:We had to wait about an hour in lineReviewed 9 Jul. 2017
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4.0
NEVER AGAIN Tricky tricky paid 546 for 196 bookedPros:My trip BÚT NOT THE BILLCons:Kayak offered very attractive prices for 196 days. But after the taxes and is rance the bill went to 546. I am used to rent car and pay in Vienna an average of 300. NOT 546.Definitively KAAYAK böig was a trick. NEVER AGAINReviewed 17 Nov. 2016
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10.0
Very nicePros:The staff is very nice and helpful. The car is clean and looks like new.Cons:NoneReviewed 18 Aug. 2016
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2.0
Wrong pick-up locationCons:Although I have chosen Airport, the web site gave me the city center as pick-up location.. We have realized it when we there.. so we had to cancel the booking, and rent another car with higher price.. :(Reviewed 13 Jun. 2016
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