Hotels near CHICAGO WOLVES VS. GRAND RAPIDS GRIFFINS

Pros: It was on time and the staff were excellent

Cons: Like everything

Pros: Crew was solid and professional

Cons: Boarded late, took forever to get de-iced, went to runway, went back for more de-icing. Not good.

Pros: Always the service is above and beyond

Cons: No complaints

Pros: My complaint with United is twofold: extremely poor customer service and airport experience. First, the plane was delayed Then cancelled took customer service 50 minuets to rebooked on a new flight to sfo instead Sjc which is far away from my house & I paid for CAB!!

Pros: Once we got on the flight it was fine.

Cons: Worst issues was official announcement that flight was cancelled and then no announcement that it was actually not cancelled. Many people went home or were standing in line waiting to rebook when the flight left. We just barely made it on because we overheard staff talking to another couple!! Not acceptable. They should have made announcements over the speakers and should have called passengers by name to come to check in. Porter had flooding problems that meant many people crowding into small space and it prevented passengers from food or drinks. They eventually handed out water. They should have provided vouchers or brought in other food and beverages.

Pros: The Toronto waiting lounge is incredible!

Pros: Quick and convenient boarding, terrific airport, generous terminal lounge for relaxing pre-flight.

Cons: Louder than a usual commercial flight, probably due to being a turboprop aircraft.

Pros: fast

Cons: no TSA precheck

Cons: Kiosk option wasn't supporting the baggage check policy, resulting in passenger were unable to print baggage tag and had to wait in long line over 1.5 hrs to check bag with staff. They also understated. It took me over 2 hrs to get throug check in process, not counting 45mins + through security check and custom. I had asked staff to expedite the process. C my flight was boarding. Staff could care or less and walked away. I had to run to my gate and almost miss my flight. Also, I was told that 1st checked bag was complimentary as this is a express aircraft. Staff wouldn't honor that. Come to find out as I entered the aircraft that they made many passengers do the complimentary gate check anyway. Rude and unaccompdating staff.

Cons: No more seats, rescheduled for the next day. poor service

Pros: Again, ground crew took good care of me and saw me to the baggage pick-up. You have lovely staff.

Cons: AC373 on 07/23/16 - need I say more? Having an airline background and now the HR mgr of a very large hotel chain, I understand many things that are out of a companies control, ie: weather etc, but....never have I witnessed airline staff YELLING at passengers "it's not our fault and the agents need to leave so they don't go into overtime?" Yes, some passengers were difficult, but it's part of the industry. If you can't handle w/care and service - don't choose as a profession. Very unimpressed with AC's customer service, guest recovery - they made it seem like it was more of an inconvenience for them. Can't imagine "choosing" to fly AC again!