The service was amazing. Everyone was so friendly. There are a lot of restaurant choices and the food was good. The hotel is large but very spread out making it feel more intimate.
There is no privacy in the bathroom.
Fun and Relaxing
The grounds are great. Really liked the setup. People were so nice. Really a great place to visit.
Did NOT like the glass bathroom doors. No privacy.
This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!
I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.
I can't wait to go back!
Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.
The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!
excellence was excellent!!
You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure
Sunscreen too expensive
Always Excellent at the Excellence!
Everything is clean, tasty, and designed to make the guest happy.
AC was not strong enough in the main restaurants.
excellence is the truth!
The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!
No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.
The staff was excellent!! The whole resort was extremely clean and beautiful!! I will definitely be back!!
Location Service Environment
Food Beds Pillows
In one of the top tourist destinations of the world, it would be hard to imagine a more dramatic setting than Playa Mujeres in Cancun.
Based on 2,277 reviews
Value for money
Policies vary by room type and provider.