Cons: Didn't know what to do with the mini van when we returned it on Sunday. There were no parking spaces for it. Wasn't told what to do if this happened. It took 35 minutes to contact someone and get this resolved. Also, was charged $90 plus $40 in taxes and fees for 2nd driver. When I made the
reservation, I wasn't told the 2nd driver had to have their own AAA card for the fee to be waived.
13 Oct 2017
Will never rent from Hertz again
Pros: Although different from the email confirmation, the car we received was perfect for our road trip. It was clean and comfortable.
Cons: The customer service rep at the counter at the Clayton location, Josh, made what should have been an easy transaction horribly uncomfortable, confusing and frustrating. There were additional charges added that I was unaware of until Josh rudely made them known. Thank goodness he wasn’t there when we dropped the vehicle off and we had a much better drop off experience.
28 Nov 2017
Cons: We reserved an economy car to fit 5 people and were upgraded to a fancy car (lower fuel economy) that only fit 4. To be fair, it was the Tuesday before Thanksgiving, but we wanted what we had reserved. It was very complicated having 5 people with luggage with a car that fit only 4. Had to rely on local family's car to double up which we had wanted to avoid.