Cons: We change our reservation to frankfurt and it was so bad location for drop off the car. It was in central station in crowded area and parking was so far from their office. the park man couldn't speak English!!
13 Aug 2017
Pros: Great guys at station
Cons: Your staff needs to know if the car they are renting me has a CD player or not. Several times I've been told the car has on e, and it does not. Basically, creates a hassle and wasted time sink to switch out for another rental car that has one. Thx
23 Oct 2016
Pros: The woman at the counter in the train station was kind and helpful.
Cons: It was not clear where at the Cologne train station we were to drop off the car. We were lucky to find the drop off point so quickly. It would have been helpful to have an address that we could have plugged into our Navi as well as a written description of the drop-off procedure. There is no AVIS personnel at the drop-off point
Pros: Efficient staff, and a swift process to return, and the requested taxi arrived quite speedily.
Cons: Someone literally parked their car smack in the center of the two available spaces as we were driving into the lot to drop off the car. We had to park temporarily blocking another vehicle in until they moved again. The office itself was chill and bare, with no real place to wait.