Cons: Rented a large size car, they gave me a Nissan Sentra.
This car was a 2016, with 10,000 Miles millage, had a flat tire and had to pay 90 dollars to have a new tire.
When we arrive there, I had to call my insurance co. in Canada. to proved the young black lady in the office that I had all the covers on my policy. She talked with them for almost Half an hour on my cell phone for getting from them by fax all the documents she was asking for. I have rented many cars in my life and never had a service like this before. I was so angry when I left the place. I told Juan a very nice and polite gentlemen who is working there all my worries about was going there, he said that he was going to talk to Mike and see what Mike will do about it. Now I'm back to Canada and trying to find a document that will prove that I asked for a Large size car and they gaved me a compact one. What a shame. If for some reason you could help me in this case, I really would apreciate. If yo can send me a copy of the location, my e-mail adress..email@example.com, my phone number is 1-819-764-3634. Thanks. My name is Jimmy Allen.
31 Mar 2017
Thank you Enterprise
Pros: Overall everything was great. Our reservations through Kayak we to be a vehicle pickup at the airport, it was off premises, but the Entrrprise st the airport was very prompt and took care of the situation. Thank you Enterprise
1 Apr 2017
Pros: Great service and fine people,esp. Billy at the Naples store.