Extension needed due to 10 month old son's hospita
Pros: The lady at the desk was very nice and helpful. When I finally reached someone to extend my rental the man was very courteous and helpful.
Cons: They did not vacuum or clean the car that well. A quick run through of the features of the car would have helped. The screen for media, phone, maps etc. Was very difficult to figure out. Also the car was E85 fuel and I had no clue until I went to pump gas. I want sure if I could use E87 as there was no E85 to be found anywhere in the small town. I finally got a hold of a buddy who said it was fine to use E87.
1 Nov 2016
Pros: Picking up the car at the Glenway location
was very fast. Not so much at drop off.
Check in person disappeared for 10 minutes
as I pulled up. Only car to check in at 5 am.
Shuttle driver was fast a courteous.
Cons: Slow return process.
18 Apr 2017
Cons: Everything went well. The cars d customer service was excellent
18 Apr 2017
Easy return of a smelly car.
Pros: The return process at Port Columbus was wonderful and easy.
Cons: The car smelled horribly of cigarette smoke even though there were signs warning of a $250 fine if car comes back smelling of cigarette smoke. The smell never left and was most offensive.
13 Jun 2017
Cons: Check in took a little longer than expected due to the car being in the wrong space
20 Jul 2017
"All we have is minivans and pickup trucks"
Pros: The vehicle we eventually got (Chrysler Pacifica minivan) was clean and comfortable.
Cons: I reserved a Ford SUV. But upon arrival we were told "the only vehicles we have are a minivan or a pickup truck". Felt very much like 'bait and switch". The agent tried to appease us by giving us a free tank of gas - "just return the vehicle empty". When we did that, we were initially charged $175 (!!) for refueling fee. The agent willingly corrected it, but we wasted 30 minutes getting that fixed.
24 Oct 2017
Good Experience with CVG Budget
Pros: Friendly attendants and good pricing. Car was exactly what I reserved and clean
Cons: Line moved a little slowly for check-in.
20 Jan 2018
No cars available
Cons: I was supposed to pick up the car by 6pm due to the location closing at 6pm. I called Budget customer service around 4pm to confirm reservation however when I went to pick up the car around 5 pm they told they wouldn t have any cars available until 9 am the next day! I asked them to check with another Budget location nearby but they said they was nothing they could do and that I could address a complaint by calling customer service! I was unable to get another car rental at the last minute and missed an important meeting. This is simply unacceptable.
Cons: It had a half of tank of gas. I expected it to be full so I could get right on my way and not have to stop and get gas right away.
2 Jan 2017
Pros: I didn't like anything about using hertz. I will never use them again.
Cons: Everything from start to finish. Customer service was horrible. Supervisor wouldn't even come out to talk said he was too busy.
31 May 2017
Read the VERY fine print....
Cons: Won't take a debit card, even though you have enough money to BUY the car! Don't have any credit cards, don't believe in them. Been almost two weeks and still waiting to get my money back. One more week, my attorney will be involved.
12 Jun 2017
Cons: Added costs... car smelled like smoke.... windshield was cracked
18 Jun 2017
Had to cancel
Cons: Had to cancel due to a family emergency and they refused to give me a full refund since it was under 24 hours.
27 Sep 2017
Free upgrade and car pictures taken in advance
Pros: I received a free upgrade from a compact vehicle (I believe that was the size I requested) to a crossover vehicle. Also, I was very pleased to see that the Hertz representative came with me outside to the car and was prepared to take pictures of any pre-existing damage on or in the car. In fact, the representative was ready to take pictures of anything I wanted documented on or in the car.
20 Oct 2017
Pros: I went to pick up at and there were none available. Hertz employee said they overbooked and had no cars. They did not offer in any way to try and find me a car. Tough luck no car and no customer service to help out. On top of it I tried calling someone from Kayak and Hertz. Virtually impossible to get a live person on the phone.
Cons: Horrible service. Hertz employees offered no help what so ever basically my unlucky day. Ruined our planned getaway.
Pros: Nothing. The staff treated me poorly and with disrespect. I would NEVER rent from the again.
Cons: I reserved a rental car and when I went in to get it I was told I couldn't rent it because I didn't have a credit card. Then I was told if I used my debit card (which I use for everything) I would need a copy of a utility bill. I then logged onto my account and produced a utility bill in my name and was then told it wasn't good enough, the bill had to have a zero balance. The bill wasn't due yet so I hadn't paid it. I have never been treated so poorly. I am convinced Enterprise does NOT want to honor these cheaper/bargain rentals so in turn they come up with any excuse in the book not to honor them. Shame on Enterprise for how they treat people.
18 May 2017
Pros: Very friendly staff. Was very professional and tries to make the customer feel comfortable.
Cons: Did not have available full size cars that I had requested. I was willing to go to nearest airport for full size car, but it would be much more expensive because of airport taxes. It was only five minutes away, but that much more? Ridiculous!
26 Aug 2017
Cons: We got there to rent the car and they told us we needed paperwork that we didnt have. When we rented the car online nothing told us we would need proof of residency. Long story short i never got a car but im out $54 because of some insurance they cant refund.
30 Dec 2016
Pros: Tyler was very friendly and quick at getting us going even though they didn't have the car we thought they gave us a better car at same price. Will rent a car again from them.