Pros: The personnel working at Hertz were nice and apologetic.
Cons: We had to wait over an hour because they didn't have any cars the size we ordered. They offered us a SUV, if we paid the upgrade fee. When we finally got a car it smelled aweful. They sprayed the car but it didn't help. The back car seat was stained. The trunk was dirty. The staff was nice and apologetic but they didn't offer any type of discount for the inconvenience of waiting over an hour. They offered us a SUV if we wanted to pay the upgrade fee, really...
2 Jan 2017
Reservation not honored
Pros: LAX Enterprise resolved the problem but still not what I needed
Cons: Reservation cancelled without notice by Enterprise office in Gardena.