Pros: Staff at the counter were the best and this location is so easy and convenient.
26 Sep 2016
Cons: No place to park car
2 Nov 2016
Great Rental Experience
Pros: Nissan Sentra was a great little car, good mileage, space, a bit weak on power. Dropping in San Diego was like magic, so quick and efficient. And pickup in Santa Barabara at 9 pm was also pretty easy.
Cons: Can't understand why you get such a charge for drop off in another city, especially from Santa Barbara to San Diego. Must be lots of traffic between the two all the time. Seems like a non reason to charge more.
17 Nov 2016
Gas tank price confusing
Pros: The car was great
Cons: I was overcharged for gasoline since they did not deduct the gas price from my final bill, even though I returned with a full gas tank. I also never received an e-mail receipt as the representative at the desk claimed. In the end I paid for a tank of gas that was not reimbursed.
7 Dec 2016
Fast and affordable
Pros: No lines
Return completed in 5 minutes literally
1 Jan 2017
Excellent overall experience
Pros: From Pickup to Drop off, everything is perfect.
6 Feb 2017
Burned on "Manager's Special"
Pros: Standard rental company in the gathering of competitive rental companies in most airport terminals.
Cons: Got the "Manager's Special for $100", for 2 days, which was for a mystery car, but usually you can tell that it's a standard sedan. When I went to pick up, they offered me a Chevy Aero or something tiny, which would have cost the same as if I had reserved that type of car, without the mystery. No big whoop - I ask for an upgrade thinking it would be the difference between this class of car and the next class up.
Nope - $45 extra dollars per day for a 2016 Chevy Impala (I rented in 2017) with 20K miles, that had no features on it and smelled funny. So $226 total for 3 days in a beater car by industry standards. Do you think that's a good deal? Will avoid Dollar in the future when I can.
25 Apr 2017
Pros: The Nissan Altima was surprisingly comfortable, powerful and quiet during the 5-hour drive from Santa Barbara to Oakland via Hwy 101. Good gas mileage at 35 mpg.
Pick-up and drop off was relatively quick and the employees were friendly and efficient.
I will rent from Dollar again because of this experience.
Cons: Cost was higher than "normal" because we picked up the car at one location and dropped it at a different location.
3 May 2017
Santa Barbara awkward
Pros: Great staff. Very friendly and willing to work with me.
Cons: ) 10.00 a gallon gas charge if car isn't full when there are no close buy and obviously labeled gas stations!!!! RIP OFF. 2) Had to call rental,company too find drop off location because of poor singage. Turns out location was excellent, just hard to define. 3) Bluetooth on my device not supported by vehicle, this is a Chrysler problem. They have a very awkward and limited audio system. Don't use Chrysler.
7 May 2017
Pros: Interior of the car was very clean.
Cons: Car had a lot of miles (for a rental) and its fair share of dings & window chips. Noted this to the lot attendant who responded that all had (previously?) been recorded as he hurriedly rushed by.
Transmission shifted quite abruptly at times, both while accelerating and slowing.
Was not offered a choice of car models at the rental counter.
Cons: Additional costs (+45%) which I found out when returning a car.
17 Oct 2016
Had to wait a few minutes but received an upgrade
Pros: Efficient and superb value
1 Mar 2017
Pros: The staff was very friendly, expedient and helpful at picking up and dropping off.
28 Nov 2016
Good rental; poor telephone customer service
Pros: Rental was smooth, car was nice.
Cons: Telephone customer service was terrible. Poor communications overall.
16 Dec 2016
Cons: went to drop off car, but there were no instructions on what to do. finally, i wandered into the terminal to find a desk after a few minutes. would be nice to have instructions for this out by where the cars are parked.
3 Jan 2017
Pros: Excellent customer service at the airport
23 Apr 2017
Pros: Representative efficiently corrected a billing error made by the representative in Los Angeles
29 Sep 2016
Pros: Excellent service. Very friendly and accommodating staff.
9 Jan 2017
Pros: Polite and efficient service, very quick and easy.
Pros: The van was nice. Reserving the car was easy.
Cons: An employee gave us the wrong van. It was not completely clean, the tank was not full and all 4 tires were low. I was somewhat frustrated when I had to top off the tank and put the proper air pressure in the tires. When we returned the van the manager felt very bad and was very apologetic. He handled the situation in a professional manner and ultimately gave us 50% off of the rental cost. Even though the experience started off poorly it was handled very well in the end and I would rent from them again.