Cons: Pick Up was confusing. They close early as compared to other rental companies. People prefer other companies because of their flexibility.
19 Oct 2016
Pros: The best experience renting a car in Latin America I have ever had.
21 Nov 2016
Poor Customer Service - Car was fine
Pros: The car was in good condition, easy to drive, comfortable
Cons: When I arrived in Guatemala, the Avis desk was closed so I had to seek out their secondary rental desk. The online offer was very inaccurate, and the actual cost was almost 6 times more than what I signed up for and what was listed on my offer email. I also paid for a GPS that didn't work, and they refused to refund me, even after I was forced to use my phone during my stay.
29 Nov 2016
Customer service poor; miss leading rental price
Pros: Hundred percent not recommend it
30 Nov 2016
Rallied about Guatemala
Pros: Car was in good condition.
Sales clerks Carlos and ? Were wonderfully helpful.
Had a great driving experience.
Cons: First car battery was low, didn't start.
They brought in a second car immediately :)
4 Dec 2016
A total disaster
Pros: I didn't like anything. Avis ruined my vacation. Kayak offered me and sold me the worst deal. It was not what they promised me.
Cons: The deal on the rental car was not real. I went to pick up the car in Guatemala city, and the price was 3 times the amount they promised. On top of that, Avis was forcing me to buy their own company insurance in addition to the Alliance insurance i had paid for, they said , whatever i was offered online through Kayak had nothing to do with their business. I cancelled the deal. I won't do it again. Same thing happened to my sister and husband, we won't do business any business with you any more and we will keep spreading the word around so it will not happen to others. Its just not worth it the time we put in to do the process.
5 Dec 2016
Cons: At the time of booking I purchased insurance, when I got to the pickup location the insurance was not accepted by AVIS, I had to cancel my insurance (this insurance was full coverage with no deductible).
I had to purchase a more expensive insurance with a really high deductible with less coverage.
Deductible was $1500 with no coverage for minor damage.
5 Dec 2016
Avis at the Guatemala Airport was corrupt and trie
Cons: Avis at the Guatemala Airport was corrupt and tried to charge us extra money for damages (a small bubble in the tire) that we did not make. In fact the agent at Avis did not even inspect the tires manually, but when we returned the car, he ran his hands over each tire looking for any damage. They told us that the tires were not included in the insurance that cost us more than the car, and they charged us $40.00 after we paid $60.00 in mandatory insurance that they told us we must buy, after we also bought travel car insurance from Allianz Travel Insurance before the trip which cost $54.00. They also charged us for gas after they told us there was no charge. This also occurred with two other customers that were there with us on November 24th. After discussing this with the supervisor via phone, we were still charged extra money. We think this is a corrupt business and definitely we DO NOT recommend this to future customers and we will NEVER do business with AVIS again.
Cons: The was no sign were to drop off the car so we drove into a parking lot having to pay 2,5 dollar to exit it again. The clerk told us that there usually is a sign but it was taken away that morning for some reason.
3 Jan 2016
Pros: The personnel were professional and helpful both at check-out in Antigua and check-in in Guatemala City and the car worked wonderfully. And the drop-off charges were nominal.
3 Jan 2016
Didn't fulfill my reservation
Pros: Abosutelly nothing.
Cons: I made a reservation a week in advance for an economy car to pick it up at La Aurora Airport in Guatemala. I called them as my making my way there to pick up the car, they pulled up my reservation and they said "Sorry, we don't have cars." I told the person on the phone that I had made a reservation a week in advance and that I needed the car, she replied "sorry, we don't have cars". I asked her if they had cars in another of their locations in the city, again "sorry, we don't have cars". I asked if they had another type of car, I got the same "sorry, we don't have cars". I was never notified of this. I called two hours in advance before pick up the car so it wasn't like I showed up late to pick it up. I was never offered a way to solve this problem, something like giving me another type of car at the price of my reservation or even getting me a car from another company. I was left out to figure it out on my own in a third world country, I had a tight travel schedule so I needed a car at that moment. After two hours of searching around I had to bite the bullet and rent a car for THREE times more money that what I made my reservation for. I even went on Budget's website and it said they DID have cars! I am never renting with them again and if you don't want to be left out in the wind in a third world country shouldn't do you.
9 Jan 2016
Budget Agent Dishonest
Cons: We had made reservations for two compact cars. The rental agent told us that they did not have the vehicles that we had reserved, and that they did not have any vehicles. I believe that they did in fact have vehicles for rent, but did not want to rent to us at the discounted price we got through Kayak. We witnessed the agent signing agreements with other customers that had arrived after us. I will not be renting from Budget in Guatemala or anywhere else again.
26 Sep 2016
Ok but.......unit not so good.
Pros: Attention when arrived
Cons: 1. Time too long when picking up the car.
2. Vehicle was not in the best conditions. Seems it has been damaged a lot, didn't drive well, transmition seems to have problems.
3. Cleanliness needs to improve.
Cons: Nobody was at the office to meet us. Nobody ever showed up and there wasn't a phone number listed to call them.
12 Sep 2016
Pros: Thas good
14 Sep 2016
Pros: Well they did not have the vehicle I had reserved. They did upgrade me to a van type vehicle but was stick shift. No real issues just not my first choice from an SUV. The staff friendly and helpful no complaints on them.
Cons: Well I purchased insurance through Kayak. When arrived I got hit with an additional $200 and some dollars in insurance that was mandatory. I showed them insurance purchased and they said yes but does not cover all so I ended up paying over $350 in insurance. Just wish they were upfront before reserving car.
21 Nov 2016
Cons: THEY DON;T HAVE THE CAR THAT I ORDER IN MY TRIP THEY OFFER A STANDAR CAR AND I ORDER AUTOMATIC CAR
Showed up 2 hrs early, car not available. Was forc
Pros: Great car, friendly service
Cons: Showed up 2 hrs early, car not available. Was forced to purchase insurance which was not disclosed in original price
16 Nov 2016
Good people, not much saving
Pros: Friendly staff, great vehicle, no problems at all.
Cons: i called enterprise to get a quote on a car seat and the rates are different from the website and i was given wrong info, when i showed up they wanted to charge me $12 a day!!! i refused and bought one at a walmart instead. Insurance was forced on me without having the credit card disclosure where it shows i have coverage.
Cons: They where no freindly at all they could not speak English even because it was an international airport,,, or maybe they played that they know any English to try to get u for extra charges this people in Guatemala are thieves be careful spread the world I will do the same on all possible media