Recent Reviews
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- Negative
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4.8
Rude clerk and overcharged
Cons: Clerk was very rude. Also charged 75% more than comfimed reservation. Took 3 days to get error corrected.
review from
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10.0
Insurance coverage?
Pros: Nice car.
Cons: I got insurance online when I booked. The agent was a little rude to me when I picked up the car cuz I didn't buy her insurance. How was I to know I was getting 3rd party insurance?
review from
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4.8
Pros: Staff was courteous and friendly.
Cons: The "premium" sedan I had reserved was "upgraded" to a compact SUV, a Ford Escape. If this is an upgrade, I'm sure the sedan was really disappointing! The rental rate was outrageously expensive! Over $200 for a one day, one way rental! I will never rent a car for this trip again!
review from
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9.2
Pros: The car was new. The employees friendly and helpful
Cons: the Gunnison office did not open until 9am and I did not know that when I made the reservations. What if I needed to leaver earlier. When I tried to call the office after 9am no one answered.
review from
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4.4
Friendly but unhelpful customer service.
Pros: Friendly customer service, although unhelpful.
Cons: Unable to solve problems in store and handle simple issues.
review from
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10.0
Insurance coverage?
Pros: Nice car.
Cons: I got insurance online when I booked. The agent was a little rude to me when I picked up the car cuz I didn't buy her insurance. How was I to know I was getting 3rd party insurance?
review from
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9.2
Pros: The car was new. The employees friendly and helpful
Cons: the Gunnison office did not open until 9am and I did not know that when I made the reservations. What if I needed to leaver earlier. When I tried to call the office after 9am no one answered.
review from
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4.8
Rude clerk and overcharged
Cons: Clerk was very rude. Also charged 75% more than comfimed reservation. Took 3 days to get error corrected.
review from
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4.8
Pros: Staff was courteous and friendly.
Cons: The "premium" sedan I had reserved was "upgraded" to a compact SUV, a Ford Escape. If this is an upgrade, I'm sure the sedan was really disappointing! The rental rate was outrageously expensive! Over $200 for a one day, one way rental! I will never rent a car for this trip again!
review from
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4.4
Friendly but unhelpful customer service.
Pros: Friendly customer service, although unhelpful.
Cons: Unable to solve problems in store and handle simple issues.
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