Pros: we arrived earlier then booked time to pick up and although they were extremely busy that morning they did not have a problem to accommodate us.
15 Feb 2017
Pros: The car was super clean. Dropoff and pickup were very fast.
Cons: I thought I was supposed to get a bigger model, but was told it was a compact. The website said "specialty" vehicle. Also, the staff had differing stories about how toll roads worked, so they need to be trained on the correct answer.
21 Mar 2017
Pros: The person at the drop off notice the incorrect paper work and corrected the mistakes.
Cons: The paper work at the pick up was incorrect.
15 Apr 2017
Pros: Prompt service, helpful staff, great vehicle for the price.
Cons: no drop box for early return/ no Sunday returns. needed the rental only one day. Had to pay for 2 days.Had to take off work to return rental causing a loss of wages
8 Mar 2017
Pros: The size was good.
Cons: The car was dirty and full of bugs and the customer service was not very pleasant.
3 May 2017
had a great experience with Hertz
Pros: First of all I would like to start our by telling u that your employee Marquita who works at the Winter Haven office was the best part of my whole experience with Hertz. She was so nice and so easy to deal with during my renting a car with Hertz. I hope Hertz knows this and keeps an employee like her. She made everything so easy. The car was clean at a level of good i wouldn't say excellent but good. the price was right and I hope it good just as smoothly the next time I rent from Hertz.