Cons: i though that i had made the reservation for the columbus airport and it was off airport. the people at the hertz counter at the airport did nothing to try to accommodate my needs with the mix up and would not even cancel the reservation at the other location so i booked at AVIS
another reason that i dont like Hertz... no customer service
20 Jan 2017
Easy, fast, and affordable
Pros: I got a free upgrade from an economy car to a mid-size at no additional cost. Rental and drop off were easy and fast. Hassle free.
Cons: Car had a slight smell like the previous renter smoked inside, and tried to cover the smell with Febreeze.
Pros: The worker was very friendly and courteous. The location was very convenient.
Cons: The car was filthy. We ended up taking lots of pictures so we wouldn't be charged for the stuff on the ceiling and the red liquid on the floor. My 6 year old son was digging under the seat and found a prescription from a previous customer. Thankfully I was there and able to take it from him. Pick up was slow. It took over 30 minutes. There was trouble with a door shutting on vacation. Thankfully we were able to fix it.