Cons: Rep was very rude and nasty they don't care about you
9 May 2016
Didn't rent us the car
Cons: We arrived all the way to New Jersey from Manhattan to rent the car and they wouldn't except any of our payment methods, including not only debit cards (which they said they do not except) but also a credit card the worked just fine to rent a car from Avis instead.
This lead to us being forced to pay almost 400$ more on renting a car last minute from a nearby rental space, as well as being an hour late to a lecture we were giving and for which we needed the car.
24 May 2016
Value for Money
Pros: I got a better car Sentra (instead of Corolla the booked one)with more space for our luggage
Cons: The location has very short working hours and close on Sundays; but the key-drop service worked fine - though that's not a comfortable option for any post return issues.
2 Jun 2016
Pros: Dollar Staff at Mall Drive West were very good. Car was pretty good.
Cons: Dollar Office at Mall Drive West not easy to find. Either there was a problem with the wipers or the windscreen, because in rain, the wipers didn't clear the windscreen very well.
13 Sep 2016
Pros: The rental process was simple and smooth. Thanks Dollar
2 Mar 2017
Cons: They hesitated when I asked to change the car because of the previous one having bad breaks.
Cars smell dirty.
12 Nov 2015
Good but hard to find
Pros: Cheap. Pretty fast service. Jersey city location was a bit silly but overall good customer service.
Cons: Indont like having to return rentals with fill tanks of gas. It makes planning a nighmare to find a gas station JUUUUUUST close enough to the rental to not kove the needle. Also the jersey cith location needs to have sime signs in the mall for those who are walking in, say, from the path train station. otherwise it is literally impossible to find.
2 Dec 2015
extra charges drove the price up
Pros: The staff was friendly. Unlimited miles included in rental.
Cons: Extra charge for additional driver (my wife) $13/day. Extra charge for day I didn't use it, just because I returned it after hours (even though the parking garage ticket indicated the time I returned it). Apparently this was a policy change once Hertz bought Dollar. Enterprise didn't charge me for an additional driver or for time not used. Also, Dollar miscalculated the charge for the tank of gas. The car itself (a Mazda 2) was fine, but the key was inconvenient -- no remote locking, only the driver door had a keyhole, and to unlock other doors you had to reach inside to hit an unlock button (no option to, say, double turn the key in the door to unlock all doors).
Lastly, while very close to the PATH station as the crow flies, it is a bit of a hike from the station as the human walks. No shuttle was offered.
12 Apr 2016
Amazing staff they were helpful and polite
Pros: They were very helpful and polite
Cons: The fast service and the great staff
4 May 2016
Pros: The price
Cons: It would be nice to see a smiling face at the counter. Your help doesn't look too happy to be serving customers.
Pros: the staff at the pick up point were really helpful - there had been a mix up about pick up and drop off sites and they sorted it really quickly.
the first car had a crack in the windscreen - which we pointed out before we took the car - and it was changed with no problem at all. We had to wait about 10 minutes whilst they got a replacement car ready for us.
Great service and such friendly staff - we will be back again.
They now need to release the deposit held on my credit card!
26 Apr 2016
Didn't get my reserved car
Pros: Quick check in and quick return. Good price
Cons: I reserved an intermediate size car and they didn't have any so was offered a compact car (ford fiesta) or a minivan. Ended up taking the minivan but would've preferred my reserved intermediate size car.
5 Aug 2016
Cons: The attendant was extremely rude and unhelpful. The place is not clean. Terrible service overall
15 Aug 2016
Cons: Location severely understaffed; pickup took almost an hour.
No Air Conditioning! On a very, very hot day
15 Aug 2016
Pros: Great price
Cons: Staff was incredibly rude to both myself and another customer while I was picking up the car. I won't be back.
25 Sep 2016
No cars available - they refused to give me a bigg
Cons: I turned up - no compact car like I'd reserved.
Plenty of minivans there - they refused to give me one.
I phoned customer service of Budget to see if they could help - the representative refused to help, said "I don't care", and ended the call. So - no car. Now I have to write to Budget to get my money back for the insurance I paid for the rental
4 Oct 2016
Cons: I did ask for a rental from ewr to Wikes-Barre,pa, I endet to get from jersycity budget office***? to avp, as I got in to the office of Budget , they told me the prise is about $60 more even the new ark is closer than jersy city?
*** as I received the confirmation pf my request ( EWR-Wijkes -Barre)
Ithought the address of budget is only for the street address
22 Oct 2016
Location closed at time of pick-up
Cons: The pick-up time was the same time as the location closed, but this was not communicated at the time of booking. Thankfully I called to say I was running late, and saved myself a trip to the rental center. I had to reschedule my car for the following day.
27 Apr 2017
Cons: Some expanded hours at the drop-off location or perhaps an after-hours drop-off option would have made life a lot easier. Aside from that, everything was terrific.
20 Jun 2017
5 minute walk from the PATH train. Owner/operator was great!
Pros: Everything. Short wait time. Very nice, friendly staff. Great, clean car. Bill was exactly as expected.
Pros: The gentleman who took care of us is the model for how you should hire. Super nice, funny, wanting to please. It left me with the rare feeling of wanting to spend the time to write a review like this. We were extremely satisfied with our experience. I have since forgotten his name, but it was Tuesday, Dec 20th at 11am in your JC office on 1st St.
Cons: The signage outside of the building is poor. Drove around a little before realizing where the entrance is.
6 Feb 2017
go to hertz instead
Cons: I was turned away without the lovely gentleman cheating my ID seeing that I am over 25! He saw that it said probationary and turned me away. Even the DMV tells you as long as your over 25 you can rent a car. I was moment away from asking for a manager but I just left without a fuss. I went a few minutes away to hertz and had no issue renting a car. Won't ever bother with these guys again!
6 Feb 2017
Cons: We had a reservation but there were no cars available (for us as well as a lot of other customers). After waiting over an hour, we had to get a car from somewhere else and pay more money due to the last minute nature of the rental. Thanks Avis.
My question is this: if you knew in the morning that you had no rental cars, why not get in touch with people so they could make alternate plans?
18 Mar 2017
Newport Mall counter staff very kind and helpful!
Pros: The staff at the Avis counter in the Newport Mall were very helpful and nice!
7 Apr 2017
Terrible Return Process
Pros: Convenient location
Cons: We rented the car the 3 days, starting at 8pm on Thursday with the car to be returned on Sunday evening.
When we brought the car back (on time), we had to self park, and when we go to the check in counter in the mall, the counter was closed. We ran around looking for a key drop box, none found. I called customer service - closed, called roadside assistance and told them I was leaving the car in the lot and putting the keys under the counter. Did that. Next morning called to confirm the keys were received. However, I was charged an extra day's rental, an extra day's car seat PLUS a late fee. Outrageous, considering I returned the car within 36 hours. Really unhappy customer here!!!!
10 Apr 2017
Pros: Its nice to have a local car rental agency with extended hours, especially for a Saturday car return.
Cons: The interior had some residue from the previous rental and the windshield fluid was low. Detailing of car should be reviewed and approved before next rental.
Pros: A small super friendly business in the middle of Jersey City.
I needed to rent a car on short notice, they had what I wanted at a competitive price
I dodn't have to go out to the airport to get a car - they were near by and it could not have been better
3 Jan 2017
Good and Bad
Pros: They had a wonderful young lady drive me to the metro after my rental. She was pleasant and professional. The car was ok.
Cons: I arrived later than expected and even though I had confirmed my reservation and they had given my car to someone else. The man at the desk was very dismissive of me. I found him quite rude. They then had to drive me 20min away to another location to pick up another vehicle. The car smelled so strong of air freshener that it made me nauseous.
17 Jan 2017
Pros: This Enterprise location is great and easy. Brand new vehicle, and friendly service. It's a smaller location, so there's opportunity for free upgrades when vehicles are not in.
Cons: This is an Enterprise problem, not this location, but if you pick up after 2-3pm, drop off really should extend to the end of the day... I ended up paying for an extra day, but well worth it.
15 Nov 2016
Pros: Fast. Convenient location.
Cons: Closed Sunday
17 Apr 2017
Friendly and Easy pick-up
Pros: The associates were very friendly and nice, helped me load up the rental car with all my stuff. Great value for money.
Cons: I really hated that I got two sets of keys and they were stuck together, so I always had this bulky ring with 2 keys and 2 fobs on it. They apparently need to have it like that so the keys are together if/when the car is sold, but it's incredibly inconvenient. What if I lost them? Which I didn't, but what if? Also the fact that I couldn't just put the keys in my pocket was very frustrating. Additionally, the car wasn't clean on the inside or outside, but that didn't bother me too much since I was driving out to the country, but I just thought I would mention it.
Cons: Due to the location's random policy change that occurred in July 2015, if you were to rent a vehicle on late Friday or early Saturday, you are changed for the entire weekend. The reason was due to employees ineptitude to check the parking garage arrival card to confirm when the car was dropped of. As such the laziness has resulted in everyone paying for multiple days when only 24 hours is required. Highly unsatisfied.
4 Apr 2017
Pros: Car was clean
Cons: My rate was completely paid through priceline. However Hertz added $100 fee without my knowledge. The original car rental was only $48
28 Apr 2017
Pros: I picked up my rental from Jersey City. It was convenient and the process was fairly quick before I started driving. Returning was almost as smooth.
Cons: There's a weird check-out process where you park in the parking lot and when you get to the counter, you have to tell them the mileage. I honestly forgot because other places, when i return, the person at the gate checks the mileage and all I have to do is return the key. So i had to wait a bit longer for the attendant to go back up to the car i had to check thrn come back down to clear me out.
15 Jul 2017
Customer service is a joke
Pros: Pick up was a breeze and the car was a great rental. Attendant was efficient and polite.
Cons: Drop off was difficult to find and the attendant was rude and disputed with me on wether I let someone know I was returning the car after he almost parked it as my own. I told 2 different workers I was returning a car renta after a wild goose chase with poorly placed signs.