Pros: 1. I liked that they drove us to the airport at the end of trip. It was a very nice gesture.
2. Good car (Nissan Micra)
Cons: 1. The location is not exactly in the city where tourists visit and it's about 10 km from the airport. It was a bit inconvenient to pick up the car.
2. The rental office told us to bring the car back with the gas tank EMPTY. It is pretty stressful to attempt to bring the car back with tank empty. The norm, in my experience, is to receive the car with tank full and return the car with the tank full.
27 Aug 2016
Big car little price
Pros: I liked how quickly they responded to all my questions and concerns. They offered us a free upgrade. No hassle rental unlike some other companies.
Cons: The car was not that clean. We found several alcohol wipes under the drivers seat. The clearly did not work and the air conditioning leaked in the car. We advised them upon returning the car and they offered a discount on the original price for the rental.
Pros: Had to change the reservations twice during the trip and the call center was very helpful
Cons: It wasn't extremely evident on the website that the car rental was not the one at the airport, and it was a 20 minute plus drive. Customs had taken a lot longer than expected and the place was closed when we got there - had to get the taxi to take us to the hotel instead. It could have been much worse but made a call to the service line and they were very accommodating in changing the rental so that we weren't charged for that day and made plans to pick it up the next.