Miami Beach Car Rentals

Cons: The Miami Beach place is terrible. We've rented using Enterprise in other locations and it was good, but here it was different. They said they don't have the car we rented and "that's it". Didn't offer us another option, or at least another locations where we can go. They even told me that my phone was not valid.. I told them to try while I was there and they didn't want. Very bad experience, will never rent with them again.

Cons: Nothing

Cons: The time we had to wait at the moment of pick up.There was only one person in the office and six persons waiting.

Cons: I rent a car for 70 dollars and when I was there I refused all the insurances ( I even signed a document where I made myself responsible for that) and then they took around 180 dollars from my account, I can understand that there are extra costs like tolls but 100 dollars? come on. I would like to have an explanation

Cons: They gave me a car with less than half a tank, I returned it with same amount, they charged me for fuel anyway! Gas tank cap was missing! Gave me wrong key to start. Then waited 15 mins while right car was brought around from the back. Car exterior had not been cleaned.

Cons: Car was not available (overbooking) and after showing disappointment was given a dirty, scratched and overall bad condition car. When car was returned (on time as per contract), I got the relevant receipt with the correct due amount but when I checked my account I saw a $ 175 surcharge. I have submitted a complaint on HERTZ's website and am still waiting for their reaction and refund.

Cons: The car's air conditioning conked out on the drive to Palm Beach from Miami. It seemed that the engine for this small car just was not able to handle highway speed and AC. However, interestingly, on the return drive, the AC worked fine. (Perhaps it just needed the 3 hour rest it had.) The on screen person for the return processing, did not know that he was supposed to process returns -- he got up, went to see his supervisor, I think, and returned then knowing that he was supposed to process returns. He may have been new, but was clearly not well trained. Odd. The car's back seat was rather dirty -- looked like the vacuum just missed it. Fortunately, we just needed the front seats. Overall, I would not rent that particular car again, but the experience was mediocre, not terrible, in general.

Cons: wasn't real easy to find car

Cons: I was told that the tank was full, but about a half hour into driving, I saw that I only had a quarter tank of gas. I know I should have checked, but I had no reason to question this.

Cons: We have cancelled the reservation because hertz was no cars available !!!! In this hertz you have the right to one phone and the camera for take the car....

Cons: Hertz is not in the rental car business. They're in the insurance business. Insurance cost 3x the rental cost of the car. Irritating.

Cons: Lack of communication.

Cons: Key was stuck in the ignition, I could not leave the car alone so it ruined my entire day.

Cons: Wait time was a little longer than i anticipated but I saw that the counter staff were trying to help non English speakers which takes a bit more time

Cons: The rental is open 8am - 5pm, but after 5pm cant return the car.

Cons: that price went from $50 to $97 for one night rental. Most expensive rental I have ever had.

Cons: After 3 hr. drive, engine started rattling. Next day there was 0 oil in engine. Spent 2 solid hrs on phone with road assistance. Had to wait almost 24 hrs to get a new car.

Cons: Everything was good.

Cons: The line for take the car was big

Cons: 1- The gas tank was full, and I returned it with half a tank. Usually rental companies charge a small premium for the gas if you don't bring the car back with as much gas as it had it the tank when you got it, but I war HORRIFIED to learn that the cost of buying the gas through Budget$10/gallon gas through Budget was $10/gallon!!!!! So I had to take the car back out of the structure, and gas up, which ordinarily isn't a problem. However, I was visiting Miami during Art Basel, and traffic was the worst I've ever experienced in my live (I'm from LA). So that was a shame that I couldn't take advantage of the convenience factor of returning the car half full without paying $10/gallon for gas. 2- During the booking process, Kayak offered me insurance on the rental. It mentioned that the insurance was being bought through Alianz, the 3rd party insurance provider, but I presumed I would pay for this at the rental counter. In fact the insurance was pre-paid, and while it was cheaper than Budget's insurance at the counter, I wish I'd have had the option to buy this insurance at the counter.

Cons: No car! Owner apologetic but did not help our situation.

Cons: long wait to get car

Cons: Nothing lol

Cons: The lady wanted to put us in a beatle. I ordered 5 passenger car with two bags. She wanted to make us pay $70 more for a similar car. I showed her what we ordered and insisted she upgrade us if she didn't have what we ordered. After threats to call Avis and complain she then was able to find a car and keep the original price. Not happy with how she handled herself or represented the company. Your staff needs to be retrained. I will question if I will use your company again because of how we were treated.

Cons: That it was not possible to drop off the car at the end of the rental. I had to keep the car overnight at my own expense.

Cons: Checking out the car was a tedious process...more staff are needed at the Collins Ave. site. We were not made aware of the additional $10 charge on our rental charge for tolls until we checked out the car.

Cons: -man at front desk (manager) was very rude and held up a finger to shush me while I was speaking to him (he'd picked up the phone while my head was down looking for my confirmation number) -answered calls from both his professional AND personal phones while I was there with him (the only customer in his office at the time) -took my card without first confirming the price of the rental car then seemed as if I was wasting his time by asking about it -seemed frustrated by my questions about my rental -when I explained that I would need the car to drive to another state, suddenly told me about a 1000 dollar deposit that I had to pay before I could get the car (and was about to charge my card without informing me) and when asked why I was not previously told of this charge, had no explanation for me (he was answering another phone call by this time) -when I said I was confused and wanted to work things out, he gave me my cards back and proceeded to ignore me standing there at the desk until we left

Cons: They kept us waiting for at least 20 minutes past our check in time before they even go to the desk - no one was there to greet us, just an empty storefront. When the guy came back he kept insisting that we buy insurance from them for the rental before he would check us out. We repeatedly told him we were covered by our car insurance and the credit card used to book the reservation. He said it was a company policy, but that policy was posted no where in the office or materials we received... it sounded like a scam. We ended up canceling the reservation. I would not rent with them ever.