Cons: I requested rental from Miami International airport, only to find out on arriving that the rental was from Hiahleah. Had to pay cab $60 to pick up rental.
Was placed on hold for over 25 minutes when I tried to contact them regarding an earlier than planned return. Customer service from 800# also poor. Long hold times
21 Jan 2017
The car smelled like rotten seafood.
Pros: I thought the price was good, service was friendly, pickup and drop off were easy.
Cons: The car smelled like somebody left their seafood in the truck for about a week while it festered. There's no way the cleaning crew didn't smell that when the car came in. I feel like I deserved either an upgrade or an unlimited supply of Febreeze.
28 Jan 2017
Pros: Great rates and friendly people. Very quick to be on our way.
5 Feb 2017
Pickup location lacking professionalism
Cons: No one was in the office when we arrived and after waiting awhile we called by phone which finally brought out a man from the back who was busy reading his phone and didn't acknowledge us. We thought he might be another customer until he was joined by a young woman, who took care of our reservation. We were also charged an additional $40 for picking up the car before noon. I didn't feel like arguing the point but all of this might make me reconsider who I use next time.
Cons: I booked through a third party site not only did you send me to a location with no cars available the customer service agent was no help at all when she saw she had no cars, I had to go to another location and luckily was assisted.