Pros: Huge up sell at checkout! Did not have minivan so gave me a full size 15 passengers van. Kept pushing commercial insurance requirement.
5 Jan 2016
I won't be using Kayak or Ace again to rend a car
Pros: I liked that the Kayak website was easy to use
Cons: The car I tried to reserve on the website was not the one they had in their system under my reservation. I thought I was renting a 7 passenger minivan. When I got to Ace, which was itself a difficult task, they told me there were no minivans and that I would be renting a huge commercial van. Additionally Ace took out a larger security deposit than what I was expecting, and a week later they still have not refunded the money. This is unacceptable.
25 Jan 2016
Pros: The staff was very good and helpful
I will use them again in the future
28 Mar 2016
Car not available
Pros: Car was fine, but wasn't cleaned, not a full tank in it.
Cons: I arrived to pick it up and the car wasn't available. I only had 24 hours to use it as my brother and his wife were in town from South Carolina - so it was very unfortunate timing and quite frustrating. I'd appreciate a refund of my money please.
3 Apr 2016
Cons: no alternate drop off locations
15 Apr 2016
Decent Bang for the Buck
Pros: $100 less than other rentals. We rented for 4 days. Friendly service. Minivan was clean & new, but entry level model. Side windows did not roll down.
Cons: Offices were shabby and further from airport than the car rental center, which is already at a remove from terminals. Shuttle arrived quickly, but instructions to call for pickup weren't immediately obvious at time of rental.
18 Apr 2016
Great car at great price, but huge hassle/wait at
Pros: Car was very clean and comfortable, price was excellent.
Cons: Took forever to get from airport to pickup, had to call multiple times. When shuttle finally arrived, it didn't have enough seats. Took 45 minutes to pick up car, at least 30 to drop off.
25 May 2016
Wow big van
Pros: Employees were very helpful
Cons: I rented an 8 person van. It turned out to be a 15 person van with a few benches removed. It was too long for us to use in Mill Valley. We returned it and rented a smaller vehicle.
Pick up at SFO did not go well. They rent 15 person vehicles but sent a vehicle that could only pick up 7 people. Ace is off site and takes awhile to get to it. Not a good situation.
17 Jul 2016
Pros: The car gave no issues.
Cons: The cars are outdated. And high mileage. 60,000+.
They charge u $25 extra on top of whatever they decide is the daily amount for the car your renting if you go over a day... so be prepared. It's not the amount u get quoted for the rest of your trip. So if u go over be prepared to get slammed. I got lucky the daily rate was only like 15 to 20 over my rate.. but imagine keeping car extra day and having to pay 100+ for just one day if your rate was $40 a day...
14 Sep 2016
Cons: When we arrived to the facility they didn't have any rentals for us. There were 2 other couples there with the same issue. The guy at the front counter said this is how it is and told us we had to wait. He also said he had no idea how long the wait would be. This has to be the worst experience I've ever had.