Cons: The location where I made the reservation didn't have any cars available and had been waiting all afternoon for the distribution center to send over more cars. Four of us in the lobby were stuck. Luckily, another woman asked them to check a different location about 15 minutes away. The associate did, and they had cars. The associate asked if we'd be willing to go to that location and since I had been dropped off, I didn't have transportation. Thankfully, the woman who'd asked was a real Good Samaritan and offered me a lift. When I got to the other place, they didn't have the car I reserved (an intermediate) and I had to take a compact, which I didn't enjoy, but I took anyway because I was under a time crunch. This other location did their best but they seemed overwhelmed with all of us coming over.
The first Avis center was all very disorganized. How is it they accepted reservations without available cars? Why didn't I get a call ahead of time if there were no cars, so I could make other arrangements? It was a mess.
Cons: A bit pricey for the car that was given to me. And I did not like that I was not able to go through the drop of inspection with the person who inspects the car. If I have any extra charges because of that I will be very upset and dispute them because the car was returned in the same conditions I received it in.
Cons: I was given a vehicle with big damages in both sides. I contacted Enterprise about the possibility to extend the rental, and the rep told me that I did not have to go the office for that and he quoted me a price of $ 196.00 for an additional week. I said Ok and requested an e-mail or a fax with the confirmation and then I was told that they don't provide a receipt with detail info (pricing of the rental) until you return the vehicle, to please go to their office and he will provide me with prove of payment. I drove to Enterprise office and the REAL story was that I was forfeiting the deposit and paying an additional deposit and the price was a lot higher than quoted. I return the vehicle and rented another one someplace else.