Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0
Pros: Nothing
Cons: Confusing web site caused me to reserve a car at the wrong location. This error tripled my rental costs.
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8.0
No interaction
Pros: Dropbox for keys. Small location.
Cons: Late open time at airport.
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10.0
Pros: Over all great customer service
Cons: A little confusion on car pick up but quickly fixed .
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6.0
Reservations
Pros: What I reserved wasn’t available, other travelers experienced the same issue
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9.6
Pros: All good
Cons: A little pricey
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9.6
Only one complaint...
Cons: It was unclear that we had to go inside to drop off the car - most locations simply have a drop off right outside.
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9.6
Great, No Fuss Thank You!
Pros: Ease of pickup and Return Experience.
Cons: Nothing
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10.0
Great trip
Pros: Easy rental. We had to extend our rental and it was almost impossible thru the website, but the desk person was very helpful and we got it done without much pain!
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10.0
Budget was great, I was a bit annoyed kayak though
Pros: Budget was great, I was a bit annoyed kayak though
Cons: When I reserve the car it gave me an option to add insurance. I thought I was adding the insurance through budget, but it turned out it was some third-party vendor. It was not obvious that this was the case. That kind of ticked me off after I found that out at the budget counter when they didn't have a record of me adding the insurance, even though I paid for it online. Then I found the email explaining the insurance was through some other company. That may have been stated on the website, but it really should have been a bit more obvious as I had no idea.
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8.0
Pros: clean. super easy through the entire process, much appreciated that!
Cons: the upgrade to next level was still crazy small. i did not know what a chevy cruz was but my knees hit the dash board and passengers in back seat were very cramped. didn't realize just how small an economy car was. price was right though.
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10.0
Pros: Staff was polite and very helpful. Convenient drop off and return process.
Cons: On the dropoff, I was almost accidentally charged double because of a computer issue. Although the staff was helpful and foxed it right away, it could have gone unnoticed if I wasn't paying attention and simply signed on the dotted line.
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10.0
Budget care rental
Pros: Everything went smoothly and efficient. Personnel were helpful and courteous. We were very pleased with our experience.
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10.0
Pros: Over all great customer service
Cons: A little confusion on car pick up but quickly fixed .
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9.6
Pros: All good
Cons: A little pricey
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9.6
Only one complaint...
Cons: It was unclear that we had to go inside to drop off the car - most locations simply have a drop off right outside.
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9.6
Great, No Fuss Thank You!
Pros: Ease of pickup and Return Experience.
Cons: Nothing
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10.0
Great trip
Pros: Easy rental. We had to extend our rental and it was almost impossible thru the website, but the desk person was very helpful and we got it done without much pain!
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10.0
Budget was great, I was a bit annoyed kayak though
Pros: Budget was great, I was a bit annoyed kayak though
Cons: When I reserve the car it gave me an option to add insurance. I thought I was adding the insurance through budget, but it turned out it was some third-party vendor. It was not obvious that this was the case. That kind of ticked me off after I found that out at the budget counter when they didn't have a record of me adding the insurance, even though I paid for it online. Then I found the email explaining the insurance was through some other company. That may have been stated on the website, but it really should have been a bit more obvious as I had no idea.
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10.0
Pros: Staff was polite and very helpful. Convenient drop off and return process.
Cons: On the dropoff, I was almost accidentally charged double because of a computer issue. Although the staff was helpful and foxed it right away, it could have gone unnoticed if I wasn't paying attention and simply signed on the dotted line.
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10.0
Budget care rental
Pros: Everything went smoothly and efficient. Personnel were helpful and courteous. We were very pleased with our experience.
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8.0
No interaction
Pros: Dropbox for keys. Small location.
Cons: Late open time at airport.
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8.0
Pros: clean. super easy through the entire process, much appreciated that!
Cons: the upgrade to next level was still crazy small. i did not know what a chevy cruz was but my knees hit the dash board and passengers in back seat were very cramped. didn't realize just how small an economy car was. price was right though.
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