Pros: The lady at the office was very nice and personable. Very busy for this office but was only 1 of a few that were open on Sundays.
Cons: Number of cars that were reserved wasn't more than what was on hand. Almost received a smaller car than I reserved but they found another car but I had to wait for it to be cleaned.
18 Oct 2016
Pros: Fast and painless.
21 Feb 2017
Be sure to check drop off pick up.
Pros: Apparently the website had in very small letters that I should pick up at the Marriott intstead of airport. They were nice at the airport and got me a car but of course because of taxes the price was $40 higher fire 3 days. I feel like it should have been more clear
13 Mar 2017
Hertz Rental Cancelled
Pros: I was contacted by Hertz that the order was cancelled as they did not have any vehicles available and contacted all their Las Vegas sources and all had no vehicles. I called Hertz and emailed Kayak for a FULL refund. Your company has no phone number to call, I've got no reply nor a refund. I am very disappointed and angry there is no contact info available. Refund the order I placed and paid ASAP!
Cons: I was contacted by Hertz that the order was cancelled as they did not have any vehicles available and contacted all their Las Vegas sources and all had no vehicles. I called Hertz and emailed Kayak for a FULL refund. Your company has no phone number to call, I've got no reply nor a refund. I am very disappointed and angry there is no contact info available. Refund the order I placed and paid ASAP!
24 Mar 2017
Screwed up and sent res to wrong city
Cons: My reservation was sent to a resort in Sumerlin instead of McCarren. Airport . The clerk at Hertz refused to transfer the order and so did customer service at Hertz. They were only willing to charge me $440 for the mistake. The clerk in Sumerlin told me to take a cab, it took 45 minutes and when we got there he had another Kayak customer the exact same thing happened too. I would like at least to be compensated for the cab fare. Not to mention the 2.5 hours I missed of my business conference
22 Jul 2016
Reservation is worthless
Pros: Car didn't break down?
Cons: Reserved car was not available at pick up....in fact no car was available. Pick up took over three hours and final car two classes below what I reserved two months prior to the trip. Hertz was mostly unapologetic and rude.
25 Jul 2016
Didn't have a car for me!
Cons: Said they would call me when a car was available. One week later and still no call!
3 Aug 2016
We did rent a car ,they could not find our our reservation in you system so we went with somelse
4 Aug 2016
Cons: accused of smoking in car. used bits of dust and lint as proof. attended Cigar and pipe Tradeshow. smoke smell was on my clothes.
29 Mar 2017
Terrible Customer Service
Pros: At least they gave us a free upgrade and comped some of the gas for our trip.
Cons: Waited 2+ hours to pick up car rental. The employee initially helping us was rude. She also seemed rather incompetent and wasn't able to book cars for 2 separate individuals that were waiting for 3+ hours before us.