Cons: After planning a 8 day trip with the rental car several months in advace, I was told I could not have a car. After more questioning I was told it was my fault for not ordering a car with snow tires. Avis was well aware of where I was planning on taking the car and booked me an car that was not suitable for the trip. Furthermore the drop off location they allowed me to book was closed. The car was a Citron Cactus. This vehicle should not be in a rental fleet. The automatic transmission had a horrible lag and was very dangerous in city's. I was olso charged for the rental twice. I am very disappointed.