Cons: They would not honor the rental. Wanted to charge much more. Did not rent car
10 Apr 2017
Smaller than expected
Cons: This is the second time we have reserved a car online with Budget and had to upgrade once we arrived. We went from $135 to $500. The SUV we reserved was comparable to a Nissan Rogue. My mother in law owns a Rogue, and the rental waiting for us was not a similar size. We upgraded to a third seat, and paid more for 'comfort'. The third seat didn't have any leg room. I had to literally sit sideways. I doubt a car seat would've fit. It was Nissan SUV that we have never heard of. Then we found out that our insurance purchased online wouldn't help us if something happened right away. We would have to pay Budget upfront, and get reimbursed from the insurance company on our own. They allowed us to cancel our policy 1 hr before picking up the car. We didn't realize this policy wouldn't cover us immediately until we picked up the car. We paid $11 per day online. We ended up having to pay Budget $13 per day, and $4 for tire/glass per day. This has been super frustrating both trips in a foreign country!
Cons: they gave us a car that had a flat spare tire. When confronted with that fact they just said to call the office if we had any problems. Also we were forced to buy liability insurance. you must return the car with the same amount of gas in the tank or they will charge you twice of gas on the market or make you go fill the tank the way it was when you picked it up.
16 Jan 2017
Pros: Nothing they didn't have a car available for me when I got there
Cons: Pick up took almost 2 hours. They forced me to get coverage that I didn't need seeing as though I purchased additional coverage that covered me in Dominican Republic AND my credit card covered me too. They said they didn't have my reservation, then said they don't have my car, then mysteriously the car I reserved and needed showed up. When it did she told me I HAD to take all coverage from them to get into the vehicle and that my card doesn't cover it and neither does the additional insurance I purchased. No I did not rent an exotic car, it was just a Tahoe. This was the WORST rental experience I've ever had and was definitely taken advantage of.
Cons: The first explorer broke down that suv was 8 years and 80,000 miles noise and banging around on the road. They then gave me a midsize suv I was stuck with until I returned to the airport to swap that out for a full size suv. This was again an 10 year old vehicle witch stunk and the seats were locked in position .I was then forced to upgrade to a 12 passenger van. again another old vehicle with 80,000 miles and all cars were extremely banged up. If you want a worthy vehicle go elsewhere because Europe car is the worst. No customers service no assistance and no support.
Pros: NOTHING , HORRIBLIE customer service rude. not offering price u book on internet when get there a bunch off crooks work there.
Cons: they change price on me twice , they want me to add on more insurance already paid for . so they lost two sales that day because my cousin had a van also reserve there so we went to avis next door and took two 12 passnedger vans.
Cons: The fact that upon arrival my reservation was not the same and was asked to leave a $ 1,000 hold on my account I thought was outrageous especially after asking if I could see it in writing which the sales rep denied and continued to ask for large amount to hold. Insurance rate was also way too high.. which made me feel like if I didn't include they would've sent someone around to cause damage and I'd be force to pay.. Definitely had qualities of a scam... All in all, I did not go further with transaction and had to use a completely different rental company on the spot in order to rent a vehicle. Two thumbs down!!
Car rental locations in San Felipe de Puerto Plata: