Santa Monica Car Rentals

Cons: Car seemed old and not performing well on the highway

Cons: Did not get car that I was promised, service is always slow. Will not let you drop off car after it is clised

Cons: The tank was half full. Never have I rented a car with half a tank. Nowhere on my rental agreement did they mark it. So I drove back to hertz to tell them and they said yeah we know it's in the system. I asked where did they mark it in my paper, they said we didn't. So I had to trust them.... well guess what I got charged an extra 45 bucks for gas!!! I asked why, they said you returned it half full. The car was 3/4 full. I had to remind them no it wasn't I even drove back. Just bullshit. Wouldn't trust them ever again.

Cons: The car pick up took much longer than a regular car pick up. I was offered the choice of two cars (same class), picked one because I was told the seats folded down and then they realized they didn't. At that point, I just took the car - I was way behind because it took 1/2 hr to get my rental.

Cons: Parking lot too small. Difficult to drop off when someone else is leaving.

Cons: Pick up and drop off slower than ideal - each location had longish lines and could've used a second person at desk