Santa Monica Car Rentals

Pros: I did not like anything as I was not able to get the car. I left work only to arrive at the location on time and once I did they informed me there was no car available and that the info on your website had not been updated. I'm very disappointed and now reluctant to use your services again.

Cons: I did not like anything as I was not able to get the car. I left work only to arrive at the location on time and once I did they informed me there was no car available and that the info on your website had not been updated. I'm very disappointed and now reluctant to use your services again.

Pros: Staff was nice.

Cons: Not enough people working. Hours did not match google/online. Staff takes a one hour break and no other way to get help/pick up car/etc. I requested, paid and confirmed a small car (lower mpg and parking in LA is difficult). Was given a full size car and the only other choice was a nice suv for 2x $

I was given a lower class of car

Cons: I told the person in charge who claimed to be the manager that I had reservation for an intermediate car but I got a compact car ,he insisted that I was wrong . I got the car and drove away , later I contacted Hertz and asked them about the car and sure enough I was lied to. He wasted one and half hour of my time , I had to go back to the place and exchange my car. I was also given a dirty car. Service at this location was to the lowest level specially from someone who calls himself MANAGER.

Car was not available

Pros: Terrible

Cons: My car wasn't available. Missed important appointment

Never Again

Pros: Stick with flights, Kayak.

Cons: I will never again rent a car through Kayak. Reserved with a debit card and got to the rental office and had to cancel my registration, then re-register with a credit card. HUGE HASSLE. I have rented many cars and never had a problem switching cards at the counter. I asked at the time of rental if I could keep the car for longer, if needed, as I have done with every rental car ever. They said Yes, for a $10 fee. Then, I called the day before I needed to return the car to extend it for another week and they told me I couldn’t because I prepaid through Kayak. They offered me a new rental for $244/week after I paid $110 for my first week. A 200% price increase. WTF? Returned the car this morning then walked 30 minutes IN THE RAIN to a different Hertz to get a new car. A giant waste of my time. Never again, Kayak. I suggest you get out of the rental car business. Could not be more unhappy with this experience.