Santa Monica Car Rentals

Pros: Staff was nice.

Cons: Not enough people working. Hours did not match google/online. Staff takes a one hour break and no other way to get help/pick up car/etc. I requested, paid and confirmed a small car (lower mpg and parking in LA is difficult). Was given a full size car and the only other choice was a nice suv for 2x $

I was given a lower class of car

Cons: I told the person in charge who claimed to be the manager that I had reservation for an intermediate car but I got a compact car ,he insisted that I was wrong . I got the car and drove away , later I contacted Hertz and asked them about the car and sure enough I was lied to. He wasted one and half hour of my time , I had to go back to the place and exchange my car. I was also given a dirty car. Service at this location was to the lowest level specially from someone who calls himself MANAGER.

Car was not available

Pros: Terrible

Cons: My car wasn't available. Missed important appointment

Never Again

Pros: Stick with flights, Kayak.

Cons: I will never again rent a car through Kayak. Reserved with a debit card and got to the rental office and had to cancel my registration, then re-register with a credit card. HUGE HASSLE. I have rented many cars and never had a problem switching cards at the counter. I asked at the time of rental if I could keep the car for longer, if needed, as I have done with every rental car ever. They said Yes, for a $10 fee. Then, I called the day before I needed to return the car to extend it for another week and they told me I couldn’t because I prepaid through Kayak. They offered me a new rental for $244/week after I paid $110 for my first week. A 200% price increase. WTF? Returned the car this morning then walked 30 minutes IN THE RAIN to a different Hertz to get a new car. A giant waste of my time. Never again, Kayak. I suggest you get out of the rental car business. Could not be more unhappy with this experience.