Santa Monica Car Rentals

Cons: they charged me 8.99 per day for roadside assistance. i had never asked for it.

Cons: Car seemed old and not performing well on the highway

Cons: Did not get car that I was promised, service is always slow. Will not let you drop off car after it is clised

Cons: The tank was half full. Never have I rented a car with half a tank. Nowhere on my rental agreement did they mark it. So I drove back to hertz to tell them and they said yeah we know it's in the system. I asked where did they mark it in my paper, they said we didn't. So I had to trust them.... well guess what I got charged an extra 45 bucks for gas!!! I asked why, they said you returned it half full. The car was 3/4 full. I had to remind them no it wasn't I even drove back. Just bullshit. Wouldn't trust them ever again.

Cons: The car pick up took much longer than a regular car pick up. I was offered the choice of two cars (same class), picked one because I was told the seats folded down and then they realized they didn't. At that point, I just took the car - I was way behind because it took 1/2 hr to get my rental.

Cons: Unable to use my AAA dicount

Cons: USB was broken couldn't charge my phone

Cons: Parking lot too small. Difficult to drop off when someone else is leaving.

Cons: Pick up and drop off slower than ideal - each location had longish lines and could've used a second person at desk

Cons: Despite having a reservation they had no cars available whatsoever. Eventually told me I could take the sports car since I was an hour late for work, but it would be an additional $20/day. Eventually they said they could remove the upcharge when I returned the car. Took over an hour to pick up the car. Dropped off on time, took over an hour to return the car. 1 employee on site and so many customers we all couldn't even fit in the lobby. Upcharge on car was remove, part of me feels this was only because of the insanely terrible service at pickup and drop off. Never again at this location.