Pros: Bad enough that Christmas prices were way higher than normal but then because we booked with you we were caught for 250€ extra in Dublin for insurance. Never again.
7 Sep 2016
Car -$8/day - great! Insurance -$42/day - WTF?
Pros: Agents very nice, of course...
Cons: Usurious insurance rates. And NO A/C! Have to rent a "Luxury " car to get ac, and were not told. Got an hour out of Dublin before we figured out there was no a/c. Contrary to popular belief, it actually does get warm in Ireland in August....
27 Sep 2016
Pros: Car was great - ran smoothly, was easy to handle and was efficient on gas.
Cons: Dublin Airport Pickup Location was understaffed. Waited 40 mins for my scheduled pickup to be ready. Avis charged the cost of the rental for insurance - way overpriced.
4 Oct 2016
Beware of Fees
Pros: Clean car
Cons: Charged 30 euro as a "service fee" for allowing me to use my own insutance. Shameful...
5 Oct 2016
Beware of the fine print
Pros: The car had no mechanical problems and the gps worked.
Cons: Avis had a good price at kayak and said the rental counter was at the airport terminal. However, the rental site required a shuttle ride. There was over an hour wait at the counter as the agents worked hard to bully everyone into taking the optional insurance. They were providing misinformation about credit card and personal insurance and then, if you were able to withstand the hard sell and misinformation, they informed us there would be a 30 euro charge to DECLINE the insurance. We had never heard of such a thing but were now far from the airport and had few options. Furthermore upon declining the insurance they required a 5000 euro charge hold on my credit card in order to complete the rental agreement. When we finally got to the car it smelled of marijuana. All in all a very unpleasant, deceptive experience reeking of extortion.
9 Oct 2016
Cons: We were not told that our insurance would not cover like it does in the USA so we were charged an exorbitant amount for insurance and we were also told if we showed our Costco card our spouse could drive the car with no extra charge and they refused that too- it took us over an hour to pick our car up so it was very frustrating experience
23 Oct 2016
Cons: On the website you get fooled by low prices saying your rental is only 7-10 bucks a day. Then when you pick your car up they tell you about the manadatory insurance you have to pay. I picked the lowest coverage and it was 750 for 10 days on top off what I already paid for the car. So I ended up paying almost 1000 dollars to rent a car for 10 days. What a joke.
9 Dec 2016
Cheaper than taxi!
Pros: Pick-up straightforward, no hard sell of extra insurance. Very good rate - I got to airport late and my own car was in garage - cheaper to rent car for 5 days than get a taxi home.
Cons: I needed to add a few days, which turned out to be expensive.
2 Jan 2017
High pressure to get insurance and paid more than
Pros: Car was ok.
Cons: Extremely high pressure to get extra insurance. They were making up laws. Once I looked them up online, they started to back off. Took almost an hour to get the car. Also, they charged me more than what was on the original reservation. They said I needed to contact corporate to have the price adjusted. Never using Avis again.
Pros: Car ran well. People I dealt with were friendly and helpful.
Cons: They did not have the car I had reserved nor could I change the reservation through them. Would have to go through Kayak. the car I got was fine but larger and more expensive then I had planned. The GPS software took us on two very wrong detours.
12 Dec 2016
Cons: Had to haggle for best price on insurance. Only until i went to another compnay did they offer discount. Also not availbale online so could not shop prior to arrival.
29 Sep 2016
Rip off alert
Cons: This company is an insurance ripoff. Insisted on full coverage, left me and my family in a lurch as we were stuck at a remote location offsite from the airport. Would not accept my credit card insurance policies, I had 3 different cards, all with renters coverage. Tried to use my personal renter policy which covers rentals in Ireland and they refused. Hard sell on everything. Instead of the $80 for the week, ended up having to dish out $540. Avoid at all costs. Don't fall for their bait and switch. Kayak should be ashamed of doing business with this company.
30 Sep 2016
Pros: Nice car with free sat Mac (Renault Clio)
Cons: Taxes, insurance and airport fee meant a 50eur rental turned into a 250eur rental.
2 Oct 2016
Costly car rental for what you got!
Pros: The car was nice and met our needs for the week our so we had it. But it would have been better if when rented the Eurocar attendant had explained the car operations features.
Cons: The hustle I got to take an upgraded car compared to what I originally booked. The fact there was nobody available to explain the car operating chaicteristic for basic things like how to adjust miors, cruise controles, syncing your phone to to the car, where the fuel fill lid button was located, seat adjustments,, the dashboard characteristics and other features I had to figure out on my own. It would have been a much better experience if the rental car agent or representative had been willing to explain the car features before I departed with the car.
10 Oct 2016
Pros: Staff was delightful. Got a free upgrade. Loved it.
Cons: The price ended up being many, many times over what was quoted due to the Irish insurance. Would have been good to know in advance so I could compare to other companies more accurately.
15 Oct 2016
Cons: Desk person didn't want my custom and recommended that I go next door to his competitors to deal with them. So did, that you budget car rental!
20 Oct 2016
Already completed eurocar survey
Cons: No complaints
21 Oct 2016
Pros: Whole experience was awful
Cons: Booked an automatic in Dublin Airport. The quote I was given was €487 for two weeks including the CDW. When I arrived it was €780, that was the first problem. I called to confirm this price three times. Next I waited 30 min for them to find an automatic car. Why did it take so long when I had reserved it a month ago? When I was given the keys we went to put our cases in the trunk. It could not hold two cases without pushing the rear seats forward, causing them to not lock into place. I could not have a child sitting in the back without a seat that was functioning properly. When I went back in to notify europcar, they said to pay €160 more for a different class. I informed them that I did not even book the smallest car and it's not my problem they don't have any automatics in their fleet. After going back and forth for an hour, I was informed they would refund me for the CDW insurance but that I would lose the base price of the rental daily. Hmm I haven't even started the car yet, but you want to charge me for 14days of a car I haven't even driven yet? I was asked if I would like to talk to the manager and after saying yes and waiting, he never showed and I was given a full refund after wasting 1.5hrs. I went next door to Budget and explained what had happened and they matched Europcars price of €780 and provided me with a beautiful car with plenty of space for our luggage.
29 Nov 2016
Pros: Easy, efficient pickup and drop off.
Cons: Change of policy more than doubling hold on cc to $5000. Lack of transparency on t&c prior to rental pickup.
Pros: the car was clean, along with the facilities where we picked up and dropped off
Cons: i was quoted roughly 50.00 to rent the car, when we got to the facility, the woman gave us an entirely different price, said she had to completely change our reservation because of kayak and they ay it was booked and that there was no way she would let us leave the lot without buying the insurance, because we would be liable for the 27,000 dollar car.since she said she wouldn't let us leave the lot without paying the insurance we ultimately had to and pay a lot that we didn't expect to pay. we are very disappointed since i love booking through kayak but i guess i can't do it internationally. we lost out on a lot of money we could have used.
25 Oct 2016
Pros: Easy pick-up, great rate. Clean, comfortable vehicle. Staff generally friendly. Convenient shuttle to and from off-airport rental center.
Cons: Difficult to find gas for fill-up near the return location. A bit of a wait to return and have deposit refunded. Some pressure to add insurance during pick-up.
23 Feb 2017
Pros: Drop off and pick up was easy.
Cons: The company is completely corrupt. Why even advertise a rate that is impossible to keep once you get to the car rental agency? I specifically booked a rate without insurance because my credit card allowed for it, but she wouldn't allow us to leave with the car without adding insurance on. The total cost was four times the advertised rate. It's a scam and I was so frustrated. Not the way I wanted to start my trip.
6 Mar 2017
Never order from Payless...
Pros: Nothing, except booking online, but it was irrelevant as the charges online are nothing compared to when you get to the counter itself to pick up the car.
Cons: Rented a large car for over $80. was prepared for car to be around $250.00 with additional charges. However, when we got to the counter they wanted nearly 600 euro...we asked for a smaller car, but were told it would cost the same. It was total BS, so we ended up cancelling and not taking a car at all, and just spent about $100 on taxis for the 9 days. I will never rent from Payless again and i have rented so many cars, but never had such a bad experience at the counter.
Pros: The Shuttle driver was great. Real hard worker.
Cons: Way too long a wait to get service at the pick up counter. About 30 min! They had the gas at full when it was only 3/4.
18 Jul 2016
drop off smooth
Pros: good shuttle service
Cons: unclear what to do once you dropped your car off. No one was around. I asked someone and they told me to go to the office, and the office told me I had to go back outside to talk to someone and have them look over the car first.
24 Aug 2016
Cons: No air conditioning. Sluggish rngine
26 Aug 2016
Cons: Waited a long time to get from airport to car park as they only have one van for each terminal at the Dublin airport