West Springfield car rentals

West Springfield car rentals

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Same drop-off
West Springfield, MA, United States
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Sat. 28/12
Noon
Tue. 31/12
Noon
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West Springfield, MA, United States

West Springfield car rental Information

Pick-up location West Springfield
Rental locations 4

West Springfield car rental reviews and directory

Rated #1
Budget
budget
Best rated
8.0 Excellent (1 review)
1 location in West Springfield
Budget
Locations in West Springfield
2161 Riverdale Street
+1 413 733 5846
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
Sunday
  • 10.0
  • 6.0
  • 10.0
  • 10.0
  • 4.0
Recent reviews
8.0 Excellent
3 Jun. 2017
Great office in West Springfield
Pros: The rental agents at the West Springfield office were great and provided incredible service.
Cons: There was nothing wrong. The car was somewhat dirty inside and there were scratches on the outside of the car. But the agent that helped me was great and had everything filled out before I picked up the vehicle.
Rated #2
Enterprise
7.0 Good (4 reviews)
1 location in West Springfield
Enterprise
Locations in West Springfield
1053 Riverdale Street Ste. B
+1 413 785 5002
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 13:00
Sunday09:00 - 13:00
  • 7.0
  • 7.0
  • 7.0
  • 7.0
  • 7.0
Recent reviews
4.0 Okay
30 Sep. 2016
Blanca
Pros: I like the fact that I.had a car for a few days. Car had a few scratches but comfortable.
Cons: I didn't like the fact that I had to.pay more than what reserve for, and I couldn't get the car for the days I reserve for. I was supposed to have for $208.00 from the September 22 to October 1,'and I end up paying $349.00 from 22 to the 30th only. I still have one more day here without a car Saturday 1rst. Thank you for allowing me to do complaint.
10.0 Excellent
29 Dec. 2016
Pros: Car was brand new with only 6000 miles. Beautiful, clean and comfortable. Had many options and made our trip amazing!!!
10.0 Excellent
5 Jan. 2017
Pros: Car was brand new with only 6000 miles. Ready when we arrived. Simple and easy. Staff was very pleasant when discussing this with them. No issues so far.
Cons: Waiting for my gas charge to be refunded. We filled the car up before dropping it off. I called to make sure I was not being charged. I was charged and am now waiting to receive the gas credit. I am sure it will be taken care of.
4.0 Okay
17 Dec. 2018
False hope
Pros: Rental was canceled
Cons: We were unable to rent the car due to the insurance requirements for a 12 passenger van. Should have been stated in the rental process that regular car insurance does not transfer to a 12 passenger van and only those with special insurance or license are allowed to rent this size car. Very disappointed to find this out 2 days before our event.
Rated #3
Hertz
2.0 Mediocre (3 reviews)
1 location in West Springfield
Hertz
Locations in West Springfield
1238 Riverdale St Rte 5
+1 413 732 0715
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 12:00
Sunday
  • 2.0
  • 2.0
  • 2.0
  • 2.0
  • 2.0
Recent reviews
2.0 Mediocre
3 Jun. 2017
Cons: When I arrived at Hertz, they did not have a car in class available, and offered me something of smaller class or wait two hours for my chosen car. I declined, cancelled and was told it would take 10 -14 days to get my money back/ although they managed to get my payment the same day.
2.0 Mediocre
9 Aug. 2017
Poor customer service - poor quality
Pros: The location of the business was convenient right off the highway. That was the only thing convenient about dealing with HERTZ.
Cons: The Manager at this location should take a course in Customer Service. When I arrived they told me I couldn't get the car I booked AND paid for because it was paid on a debit card. I advised him that this card could be used for credit OR debit but he simply said "NO". He had no solutions to offer and did not even try to help the situation. I told him I could put the deposit on an actual credit card as I only used the other card because it wasn't clear that I shouldn't at the time of booking. He said "NO". I said what can I do...he said..."I don't know what to tell you...you need to call this 1 800 number to see if they can help...I can't". Bottom line...after much stress and NO help we left to figure out another solution. Fortunately right down the road we found another rental company which actually new how to service their customers. We got a better car at a lower rate and were on our way about 20 minutes later. Never again will I consider doing business with HERTZ.
2.0 Mediocre
23 Jul. 2018
Pick up time was scheduled for when the store was closed
Pros: Nothing
Cons: I chose a 12:00 noon pickup time when scheduling my rental. When I showed up at noon the store was closed. This was a Saturday, and they wouldn't open again until Monday. This rental was for my family vacation that we had been looking forward to for months. After more than 2 hours on the phone with Hertz they proved to have very poor customer service skills or ability to assist me in any way. I ended up having to rent a car about 25 miles away from me for 3x the price from a different company. I do not recommend renting through Kayak (or any other travel site) - they don't communicate well with the actual company and the car rental company doesn't see any of the information you provided through Kayak. Find the deal on Kayak and then go directly to the car rental website and book directly through that company.
Avis
avis
1 location in West Springfield
Avis
Locations in West Springfield
2161 Riverdale Street (a.k.a. Route 5)
+1 413 746 8293
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
Sunday
8 travellers who rented a car in West Springfield gave the car agency they used an average rating of 5.2

Car rental locations in or near West Springfield

When to book a rental car in West Springfield

Average daily price per month
Rental car prices as pick-up date approaches
-1 day
-2 days

Top tips for renting a car in West Springfield

  • Book your rental car in West Springfield at least 1 day before your trip in order to get a below-average price

FAQs about renting a car in West Springfield

What is the best rental car company in West Springfield?

Based on ratings and reviews from real users on KAYAK, the best car rental companies in West Springfield are Enterprise (8.5, 12811 reviews), Hertz (7.4, 3839 reviews), and Avis (10.0, 1 reviews).

Which car rental companies will pick you up at the airport: Bradley Intl airport (BDL)?

The only car rental company that offers shuttle or pick-up services from Bradley Intl airport to off-airport locations is Thrifty.

How can I find car rentals near me in West Springfield?

Take a look at our extensive car rental location map to find the best rental cars near you.

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