West Springfield car rentals

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West Springfield, MA, United States
7 Jul — 14 Jul
Same drop-off
West Springfield, MA, United States
Thu 7/7
Noon
Thu 14/7
Noon
Driver's age:

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West Springfield car rental Information

Pick-up locationWest Springfield
Rental locations4

Cheap car rentals in West Springfield

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Economy
Compact
Intermediate
Standard
Full-size
Luxury
Minivan
Passenger Van
SUV
Commercial
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Mini car in West Springfield
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Standard car in West Springfield
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West Springfield car rental reviews and directory

Hertz

10.0

Excellent

15 reviews
Best rated

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

9.0

One location in West Springfield

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Locations in West Springfield

1238 Riverdale St Rte 5

+1 413 732 0715

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00
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Reviews

10.0 Excellent

Jan. 2021

KAYAK

Pros:

High energy staff, very efficient!

2.0 Mediocre

May 2020

KAYAK

Cons:

I wasn’t refunded my money back for services I did not even want!

2.0 Mediocre

Jul. 2018

KAYAK

Pros:

Nothing

Cons:

I chose a 12:00 noon pickup time when scheduling my rental. When I showed up at noon the store was closed. This was a Saturday, and they wouldn't open again until Monday. This rental was for my family vacation that we had been looking forward to for months. After more than 2 hours on the phone with Hertz they proved to have very poor customer service skills or ability to assist me in any way. I ended up having to rent a car about 25 miles away from me for 3x the price from a different company. I do not recommend renting through Kayak (or any other travel site) - they don't communicate well with the actual company and the car rental company doesn't see any of the information you provided through Kayak. Find the deal on Kayak and then go directly to the car rental website and book directly through that company.

2.0 Mediocre

Aug. 2017

KAYAK

Pros:

The location of the business was convenient right off the highway. That was the only thing convenient about dealing with HERTZ.

Cons:

The Manager at this location should take a course in Customer Service. When I arrived they told me I couldn't get the car I booked AND paid for because it was paid on a debit card. I advised him that this card could be used for credit OR debit but he simply said "NO". He had no solutions to offer and did not even try to help the situation. I told him I could put the deposit on an actual credit card as I only used the other card because it wasn't clear that I shouldn't at the time of booking. He said "NO". I said what can I do...he said..."I don't know what to tell you...you need to call this 1 800 number to see if they can help...I can't". Bottom line...after much stress and NO help we left to figure out another solution. Fortunately right down the road we found another rental company which actually new how to service their customers. We got a better car at a lower rate and were on our way about 20 minutes later. Never again will I consider doing business with HERTZ.

2.0 Mediocre

Jun. 2017

KAYAK

Cons:

When I arrived at Hertz, they did not have a car in class available, and offered me something of smaller class or wait two hours for my chosen car. I declined, cancelled and was told it would take 10 -14 days to get my money back/ although they managed to get my payment the same day.

10.0 Excellent

Jun. 2021

KAYAK

Pros:

The staff was great!

10.0 Excellent

Jan. 2021

KAYAK

Pros:

High energy staff, very efficient!

2.0 Mediocre

May 2020

KAYAK

Cons:

I wasn’t refunded my money back for services I did not even want!

2.0 Mediocre

Jul. 2018

KAYAK

Pros:

Nothing

Cons:

I chose a 12:00 noon pickup time when scheduling my rental. When I showed up at noon the store was closed. This was a Saturday, and they wouldn't open again until Monday. This rental was for my family vacation that we had been looking forward to for months. After more than 2 hours on the phone with Hertz they proved to have very poor customer service skills or ability to assist me in any way. I ended up having to rent a car about 25 miles away from me for 3x the price from a different company. I do not recommend renting through Kayak (or any other travel site) - they don't communicate well with the actual company and the car rental company doesn't see any of the information you provided through Kayak. Find the deal on Kayak and then go directly to the car rental website and book directly through that company.

2.0 Mediocre

Aug. 2017

KAYAK

Pros:

The location of the business was convenient right off the highway. That was the only thing convenient about dealing with HERTZ.

Cons:

The Manager at this location should take a course in Customer Service. When I arrived they told me I couldn't get the car I booked AND paid for because it was paid on a debit card. I advised him that this card could be used for credit OR debit but he simply said "NO". He had no solutions to offer and did not even try to help the situation. I told him I could put the deposit on an actual credit card as I only used the other card because it wasn't clear that I shouldn't at the time of booking. He said "NO". I said what can I do...he said..."I don't know what to tell you...you need to call this 1 800 number to see if they can help...I can't". Bottom line...after much stress and NO help we left to figure out another solution. Fortunately right down the road we found another rental company which actually new how to service their customers. We got a better car at a lower rate and were on our way about 20 minutes later. Never again will I consider doing business with HERTZ.

2.0 Mediocre

Jun. 2017

KAYAK

Cons:

When I arrived at Hertz, they did not have a car in class available, and offered me something of smaller class or wait two hours for my chosen car. I declined, cancelled and was told it would take 10 -14 days to get my money back/ although they managed to get my payment the same day.

1 out of 2

Avis

7.7

Cleanliness

7.9

Comfort

7.9

Pick-up/Drop-off

7.9

Value for money

6.9

2 locations in West Springfield

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Locations in West Springfield

100 Congress Street

+1 413 733 3092

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
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2161 Riverdale Street

+1 413 746 8293

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00
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Reviews

7.6 Good

Jul. 2020

KAYAK

Pros:

Nice friendly staff. How fast it was to rent the car

Cons:

The details about the pricing.

7.9 Good

Oct. 2021

KAYAK
Paul at the Avis in Springfield was friendly and helpful, as was the rest of the crew.

7.6 Good

Jul. 2020

KAYAK

Pros:

Nice friendly staff. How fast it was to rent the car

Cons:

The details about the pricing.

1 out of 1

Enterprise

7.3

Cleanliness

7.3

Comfort

7.3

Pick-up/Drop-off

7.3

Value for money

7.3

3 locations in West Springfield

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Locations in West Springfield

1053 Riverdale Street Ste. B

+1 413 785 5002

Monday07:30 - 17:00
Tuesday07:30 - 17:00
Wednesday07:30 - 17:00
Thursday07:30 - 17:00
Friday07:30 - 17:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
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70 Fuller Rd

+1 413 592 6200

Monday07:30 - 17:00
Tuesday07:30 - 17:00
Wednesday07:30 - 17:00
Thursday07:30 - 17:00
Friday07:30 - 17:00
Saturday09:00 - 12:00
Sunday00:00 - 00:00
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765 E Columbus Ave

+1 413 739 2344

Monday07:30 - 17:00
Tuesday07:30 - 17:00
Wednesday07:30 - 17:00
Thursday07:30 - 17:00
Friday07:30 - 17:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
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Reviews

2.0 Mediocre

Jul. 2020

KAYAK

Pros:

Nothing

Cons:

I reserved a car I didn’t even pick up due to the fact I needed a major credit card as well I put a $100 deposit down and I want to know how can I get a refund

10.0 Excellent

Aug. 2019

KAYAK

Pros:

Pick up and drop off was very efficient. Everything went as planned. No issues.

Cons:

Nothing

4.0 Okay

Dec. 2018

KAYAK

Pros:

Rental was canceled

Cons:

We were unable to rent the car due to the insurance requirements for a 12 passenger van. Should have been stated in the rental process that regular car insurance does not transfer to a 12 passenger van and only those with special insurance or license are allowed to rent this size car. Very disappointed to find this out 2 days before our event.

10.0 Excellent

Oct. 2018

KAYAK

Pros:

Eric was extremely helpful and friendly!

2.0 Mediocre

Feb. 2017

KAYAK

Cons:

I booked a car rental through kayak and went to pick up the car and Enterprise was closed. I couldn't get a hold of anyone through customer service or anything. Apparently Kayak doesn't keep up to date with hours at Enterprise, I was very upset and was stuck with no car after driving all the way there.

10.0 Excellent

Jan. 2017

KAYAK

Pros:

Car was brand new with only 6000 miles. Ready when we arrived. Simple and easy. Staff was very pleasant when discussing this with them. No issues so far.

Cons:

Waiting for my gas charge to be refunded. We filled the car up before dropping it off. I called to make sure I was not being charged. I was charged and am now waiting to receive the gas credit. I am sure it will be taken care of.

1 out of 4

Budget

2.0

Mediocre

10 reviews

Cleanliness

8.0

Comfort

8.0

Pick-up/Drop-off

4.0

Value for money

2.0

2 locations in West Springfield

Show locations

Locations in West Springfield

100 Congress Street

+1 413 788 6490

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00
Sunday09:00 - 12:00
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2161 Riverdale Street

+1 413 733 5846

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00
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Reviews

2.0 Mediocre

Feb. 2021

KAYAK

Pros:

The staff

Cons:

THE CAR‼️

10.0 Excellent

Jan. 2020

KAYAK

Pros:

One of the best experiences I've ever had with a Rental Car Company. The staff is the best I've ever met! Really impressed with them!!!

2.0 Mediocre

Jul. 2017

KAYAK

Pros:

Nothing

Cons:

I went to Congress St in Springfield, MA to pick up the car I reserved and they did not have a car for me and the guy at the desk said, "Too bad!" -After three phone calls with not much help I was told I had to travel 45 minutes to another location and they wanted to charge me $40.00 more than my initial reservation. Finally things got resolved at the Bradley Airport in Windsor Locks, CT location, but I would not ever recommend Springfield Budget. Friends don't let friends rent from Budget! Avoid at all cost!!!

8.0 Excellent

Jun. 2017

KAYAK

Pros:

The rental agents at the West Springfield office were great and provided incredible service.

Cons:

There was nothing wrong. The car was somewhat dirty inside and there were scratches on the outside of the car. But the agent that helped me was great and had everything filled out before I picked up the vehicle.

7.2 Good

Sep. 2016

KAYAK

Cons:

No after hours drop off, I had to drop the car, go to work, have someone return with me later to deal with the payment.

8.0 Excellent

Oct. 2015

KAYAK

Pros:

Price and everything went well

Cons:

Van was much larger than ordered. Fuel cost were high

1 out of 2

Sixt

2.0

Mediocre

8 reviews

Cleanliness

10.0

Comfort

6.0

Pick-up/Drop-off

8.0

Value for money

2.0

2 locations in West Springfield

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Locations in West Springfield

504 Saint James Ave

+1 413 731 6900

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
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55 Frank B Murray Street

+1 413 455 2825

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
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Reviews

2.0 Mediocre

Jun. 2022

KAYAK
They wanted a lot if extra fees

8.0 Excellent

Apr. 2019

KAYAK

Pros:

The woman with whom I dealt was a delight. Couldn't have been nicer.

Cons:

The rental counter at the Springfield train/bus station was not staffed. I called the number and located someone, who advised that they were short staffed. She appeared and was just delightful. But I was a bit delayed by her absence from the counter. Otherwise, the experience was great.

10.0 Excellent

Jul. 2018

KAYAK

Pros:

Easy access, easy drop off. The car was jus what I needed to not have to take two cars to the beach for one day. Price was great. I would totally recommend Sixt again and would use them again.

8.0 Excellent

Nov. 2017

KAYAK

Pros:

Women was very helpful in assisting me when I had to pick up the rental

Cons:

Because I purchased my rental through a third-party I was unaware that there were different fees for in-state and out-of-state miles until I went to pick up the car and had to pay more.

10.0 Excellent

Dec. 2016

KAYAK

Pros:

I found the cheapest prices through them. No hassle. Easy to rent

Cons:

Renting through kayak I didn't know the prices shown were for a specific region

2.0 Mediocre

Jun. 2022

KAYAK
They wanted a lot if extra fees

8.0 Excellent

Apr. 2019

KAYAK

Pros:

The woman with whom I dealt was a delight. Couldn't have been nicer.

Cons:

The rental counter at the Springfield train/bus station was not staffed. I called the number and located someone, who advised that they were short staffed. She appeared and was just delightful. But I was a bit delayed by her absence from the counter. Otherwise, the experience was great.

10.0 Excellent

Jul. 2018

KAYAK

Pros:

Easy access, easy drop off. The car was jus what I needed to not have to take two cars to the beach for one day. Price was great. I would totally recommend Sixt again and would use them again.

8.0 Excellent

Nov. 2017

KAYAK

Pros:

Women was very helpful in assisting me when I had to pick up the rental

Cons:

Because I purchased my rental through a third-party I was unaware that there were different fees for in-state and out-of-state miles until I went to pick up the car and had to pay more.

10.0 Excellent

Dec. 2016

KAYAK

Pros:

I found the cheapest prices through them. No hassle. Easy to rent

Cons:

Renting through kayak I didn't know the prices shown were for a specific region

1 out of 2

53 travellers who rented a car in West Springfield gave the car agency they used an average rating of 6.8

Car rental locations in or near West Springfield

When to book a rental car in West Springfield

Average daily price per month
Rental car prices as pick-up date approaches

Top tips for renting a car in West Springfield

  • Book your rental car in West Springfield at least 1 day before your trip in order to get a below-average price
  • Supplier choice rental cars in West Springfield are around 8% cheaper than other car types, on average

FAQs about renting a car in West Springfield