Pros: Car met our needs as we drove over 3000 km in 10 days
Cons: Check in was brutal, there were several families at the Halifax airport waiting to be picked up by their shuttle. When we called the shuttle number nobody picked up the phone. Finally I had to take a taxi to the Discount outlet at a cost of $20. When I got there the car was not ready despite me having a reservation. The staff are very junior - all look to be just out of high school. The computer system was acting up, the printer wasn't working well and they had a long line of customers with only two people working. From the time I tried to get ahold of Discount to finally getting my car was close to 90 minutes. To be fair my dropoff went smoother, they had ample staff and was able to get a shuttle ride back to the airport in a timely manner.
Pros: We had a reservation for a compact car, and were offered an upgrade to a larger car at no charge. Had a Hyundai Sonata, very nice car with good fuel economy.
Cons: We arrived at Halifax airport late (9:30 PM), and called the number. No answer. Waited about 10 minutes, called again, go someone to pick us up. Staff should have headsets to be able to answer phone wherever they are, to avoid panic attacks by customers.