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Pros: Flight was delayed for 2 hours with no compensation

Cons: Got severely delayed. Poor customer service

Pros: Got there safely.

Cons: The seats are miserable small and uncomfortable. More options for snacks for the cost of the ticket!!!

Pros: The flight attendant in business class was awesome!

Cons: We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!

Pros: Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions

Pros: Customer service as always

Cons: Nothing!

Pros: The crew was very kind.

Cons: Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane.

Cons: Nothing really.

Pros: Very efficient boarding and great crew!!

Cons: 4 hour delay

Cons: I don’t like the charge for checked bag. It encourages people to bring too many and too large bags onto the plane.

Pros: The flight crew was great, and the flight itself was smooth. The plane was very clean.

Cons: There was an issue that was beyond the control of the ground staff (the ladies and gentlemen at the check-in counter) that resulted in a three hour delay. I think they could have been a little more forthcoming about the whole situation instead of just saying “we’re working on it, safety is our number one concern at Alaska Airlines.” They however give us a voucher for $75 credit toward our next flight with Alaska Airlines, and that notification came through before we had even disembarked at our destination. I appreciate their understanding and willingness to try to make an undesirable situation better. I would fly Alaska Airlines again.

Cons: I had never flown Norwegian Air before. It was a very comfortable flight.

Pros: The flight was delayed because of fog, however, the agents and flight crew worked with patience and good humor and were able to move me to a different flight. The experience was as good as possible with the delays and crowds

Pros: Great crew. Very friendly and attentive.

Cons: Cleanliness of tray table, and leg room