Excellent
9.0
Pros:
Nice rooms, very comfortable beds and pillows, quiet atmosphere, staff is nice, rooms are very big! Amazing bathroom led lights mirror Clean hotel located near alot of restaurants, gas stations, and walmart. Ubereats delivers any and everything right to your room door. Bathroom towels are big ,bedding is soft and the air conditioning works good the room was cold. You have a big mini fridge and microwave in the room. We will definitely be staying again
Cons:
Long walk from the parking lot to our room but we were on the 3rd floor Not enough towels for two nights with two people! The restaurant and bar are closed due to Covid but you can eat breakfast downstairs yes you have to pay for it and the menu is decent but a little expensive if ordering for multiple people
Okay
4.0
Pros:
Nothing.
Cons:
The older gentleman at the front desk was not very friendly.
Excellent
9.0
Pros:
Centrally located in Addison and within walking distance of lots of restaurants and stores
Cons:
Patrons in the room next to me were inconsiderate and loud day and night
Okay
4.0
Pros:
I liked location and I enjoyed the cleanliness of hotel
Cons:
At a difficult time we received attitude from staff, and had to stay in the cold in our room
Excellent
9.0
Pros:
Cleanliness
Cons:
No daily cleaning and I had get my own supplies (Clean towels, toilet paper... etc) from reception
Excellent
10.0
Pros:
Modern styling, comfort and cleanliness
Cons:
No
Excellent
10.0
Pros:
The quality of service
Cons:
No
Good
7.0
Pros:
The best thing about this hotel was how the room is laid out. I was in a King room that had a small sofa and a desk. It really gave me the ability to relax after a long day and/or be able to work. The bed was comfortable.
Cons:
The heat on the floor was set to 80 and I had to keep turning the air conditioner on in my room to try to get the temperature down to something more reasonable, which is weird when it is cold out. Also broken phone and wifi was out one day.
Okay
5.0
Pros:
average impression; nothing special.
Cons:
not enough detail to overall cleaniness/maintenance whether inside the room or in the hallways. Toilet did not flush tissue; water pressure low and slow. Hair from previous guests in bathtub.
Okay
5.0
Pros:
The room was big and comfortable
Cons:
The rooms were old and very worn out. Also, the pool was full of leaves and trash as well.
Mediocre
2.0
Pros:
Location
Cons:
It’s old and in need of an update. Card key on door failed every day, needed repairs. Card keys had to be reset at least once a day.
Excellent
9.0
Pros:
Clean, large great TV
Cons:
First room's thermostat did not work so I had to change rooms
Excellent
10.0
Pros:
Second room was warm and clean.
Cons:
We tried to tell the front desk the heater unit wasn’t working. We had to wait in the room that was below 50 degrees for 20 mins because he thought we did not know how to turn on the heater. Then another 20 mins for him to get us a new room.
Good
7.0
Cons:
Old
Okay
5.0
Pros:
The staff was absolutely wonderful
Cons:
The room looks like it hasn't been cleaned after the last people stayed there. There was hair on the pillow case and hair in the shower and trash under the bed and old food on the floor
Excellent
10.0
Pros:
Nice and clean
Cons:
No
Okay
5.0
Pros:
Location was good. Room was clean. The lady that checked me in was very nice and professional.
Cons:
Power was out for over an hour. No apology or discount for day rate. Staff told me it wasn't their fault that the hotel was out of power. So much for enjoying the morning in bed and then starting the day late.
Mediocre
3.0
Pros:
The proximity to transportation and businesses
Cons:
Yes,first off, the room was stained on the walls and had two large cracks in the ceiling. Second, the ice machines were not functioning and no recompense was made by the hotel. Thirdly, the key cards had to be changed 4 times due to losing room access.
Okay
4.0
Pros:
It was a great location
Cons:
The room carpet and couch was stained and dirty
Excellent
8.0
Pros:
Location. I stayed here before a few years ago, when it was Holiday Inn Express. They were remodeling it then. Due to Hurricane Delta, I had to stay an extra night, and the staff accommodated me well, by letting me have the same rate.
Cons:
There was no one at the reception desk when I first got there. The outside lights were off, and I had trouble finding the building. Due to COVID, the rooms were not serviced, and the bar was closed.
Excellent
10.0
Pros:
Room was very clean and spacious.
Poor
1.0
Pros:
The only good thing about the hotel was the night worker that actually had concern for the guests in the hotel.
Cons:
Walls are paper thin Broken glass in the carpet of the “clean†room, which my girlfriend found by stepping on Very rude and unhelpful GM
Excellent
10.0
Pros:
Outstanding service from the receptionist and the room was very clean
Cons:
Not at all
Mediocre
3.0
Pros:
location
Cons:
Found a louse (as in lice) on the desk in the room! Tub drain was closed and there was standing water that I stepped into when entering the tub.
Okay
5.0
Pros:
Location
Cons:
The rudeness of the manager
Excellent
10.0
Pros:
Excellent service
Cons:
Not at all
Okay
4.0
Pros:
Not a lot of guests
Cons:
Different experiences throughout my stay I wasn’t thrilled about
Good
7.0
Pros:
It was clean & roomy
Cons:
It did not have enough towels $ phone did not work.
Mediocre
3.0
Pros:
The bed was comfortable. It smelled OK. The elevators worked. The outside was nice. It was quiet.
Cons:
There was no breakfast at 6:30 and still none at 7:45 when I left. No effort was made to make this right. I had to pay $15.00 extra to buy breakfast at a restaurant. I think I should be given $ to compensate for this.
Good
6.0
Pros:
Location
Cons:
Room not cleanup unless asked back door did not close elevator did not work properly and it took a week for the washers and dryer to work
Excellent
10.0
Pros:
Hotel and room were very clean
Cons:
There was no water for a while, but it was quickly fixed
Okay
4.0
Cons:
The construction and strong paint smells..
Excellent
8.0
Poor
1.0
Cons:
no
Okay
4.0
Pros:
Good location near KADS. Lots of nearby restaurant choices.
Cons:
A/C didn't work. My room was still over 80 degrees at 2:30a. The mgr sent me to a room that hadn't been cleaned. My "comp" was an $8 breakfast. Moved to another room for 3 more nights. A/C broken there too. Mgr promised to send maintenance. Never showed.
Good
7.0
Pros:
Location is great , Clean, good welcoming staff and rooms are very good. weakness are Elevators are too slow, no breakfast, need more interior desgin touch
Okay
5.0
Pros:
Was a decent mid level hotel. Liked the king room lay out with the sofa.
Cons:
Hotel was a little more run down than the pictures suggested and the drinks were too expensive at the bar. $20 for two drinks
Good
7.0
Pros:
Location
Cons:
Phones did not work, outside doors would not unlock with hotel key. Duvet had dried food on it.
Mediocre
2.5
Pros:
The price
Cons:
the air conditioning was turning off and on which had the room very uncomfortable when taking a shower the water pressure went down to almost nothing for 2 minutes
Good
7.0
Pros:
Clean and quiet.
Cons:
Refrigerator, toilet, and sink not working properly.
Good
7.0
Pros:
The room has a great AC unit and comfortable beds!
Cons:
The breakfast was very unattractive the bacon was burnt and sausage looked old and very dry! The eggs looked burnt as well! I think they need to update their breakfast to look more inviting - we had to go to IHOP to get breakfast!
Good
6.0
Pros:
Location is amazing! Down the street from shopping strips and restaurants. Staff was nice.
Cons:
My room had multiple crickets and my couch unfortunately smelled like a dog.
Mediocre
3.0
Cons:
No shower curtain. Airport shuttle service hour and location.
Good
7.0
Pros:
The location was secluded but close to everything.
Cons:
The parking and proximity of the elevators.
Poor
1.0
Pros:
The staff was nice and friendly.
Cons:
I can say the room was messy when I checked in, and I booked a 3.5 star hotel, but this one only seemed like a 2-star compared to many other 3.5-star hotels that I stayed.
Mediocre
2.0
Pros:
The location was nice.
Cons:
The carpets were filthy, the air conditioner thermostat did not work...we had to turn the unit off to keep from freezing and then back on to be able to breath in the musty smelling room. The lobby was dark and felt creepy.
Poor
1.0
Pros:
I had there the worst experience with hotels in my life. The staff are totally helpless.
Cons:
The staff
Mediocre
3.0
Pros:
Pet Friendly
Cons:
We heard 3 gun shots at 3 am
Poor
1.0
Pros:
The front desk staff was uninformative, short and unfriendly. Not a plave i would reccomend for family..very cold, unpleasant vibes. Hotel is nice but below aberage for area
Mediocre
3.0
Pros:
Location
Cons:
Room was dirty, ants in bathroom, had a leaking ceiling in the bathroom and had to move to another room at 0200
Poor
1.0
Pros:
Close to restaurants
Cons:
Rude, very loud, thin walls
Poor
1.0
Cons:
Did not like the fact that 8am I was woke up by drilling and banging on the roof. Appears that they were doing some repairs from hail that I wasn't told about. When I called the front desk to inquire it felt like I was bothering the girl who answered.
Mediocre
3.0
Cons:
Water was shut off two hours before checkout so I couldn't shower before leaving.
Poor
1.0
Pros:
Huge bed great air conditioning
Cons:
No parking! My wife and had to park at the Wal-Mart parking lot and walk over a mile. It was over 90 degrees OUTSIDE, complained to staff they did not offer shuttle service or any help....
Mediocre
3.0
Pros:
Nice staff
Cons:
Carpet soaking wet from leaking ac unit, old elevators that seem like they will break with every use
Poor
1.0
Pros:
There were men by the back door just hanging out. I was afraid told staff but nothing was done. The pool was small. The printer was broke. The resturant was not open the whole time I was there. The printer was broken. Staff unhelpful. Felt like 1*
Poor
1.0
Pros:
Clean and nice
Cons:
Staff, bathroom was locked in room and staff refused to get it unlocked. That was at 5pm and at 1 am, i called again when i got back and they said it would have to wait till maintenance arrived. He also said that the door does not lock and refused to see.
Excellent
8.5
Pros:
Customer service and super comfy beds
Cons:
Not sound proof! I could hear toilet seats dropping, guy next door sneezing, toilets flushing and every conversation in the hall way. My apt is way more sound proof.
Good
6.0
Pros:
Our son lives nearby & I love that I can walk from this hotel to his apt which is in the Addison "village". There is also a beautiful park that I & my service dog love to walk in. We stayed here when it was the Holiday Inn & everything was clean, well-kept & easy. The change to Radisson has brought renovation & new staff. Let's just say they have a ways to go before it's complete & comparable to the HI days.
Cons:
Short-staffed. The front desk was often un-manned. The once cheerful dining area is now closed. There used to be self serve coffee & water. Not anymore. The once beautiful lobby is now a jumbled mess. One of the two elevators was out of order. The renovations make the hotel look unkept & disorganized. The trash cans outside seemed to always be over-flowing. Their wifi was inadequate. I did use the pool & it was clean & refreshing.
Good
6.0
Pros:
Room was spacious and clean even though it was a bit old.
Cons:
The elevators are old and didn't feel safe.
Excellent
8.2
Pros:
People At the hotel were friendly
Cons:
Sometimes it took awhile for the receptionist to come to the front desk
Good
6.5
Pros:
Holiday inn at tulsa you get free beak fast and the price is the same. Here u pay extra if u want breakfast. Elevators are squeekie. Dint feel safe
Cons:
No complementary breakfast free of charge like others Hollidays inn,
Okay
5.0
Cons:
There was a water problem that they thought was originating from our room so they called and woke us up at 1:30 in the morning to have us check, which was understandable. However, we were kept up almost all night with them hooping and hollering about it in the lobby which we could here loudly from our room. They continued to bother us the next day about it even after they found it was not our room. There was also a homeless person asleep in the stairwell inside the building. This made my wife feel very unsafe.