2.0
I waited 40 minutes for the van pickup at the airport to the dollar rental facility. Show up at the facility and only 1 person behind the counter and over 40 people in line. Waited over 3 hours to pick up the rental car. After customers started Getting upset the manager came out said he is looking for cars. Everyone lost their patience, the manager then said he can’t help behind the desk. Everyone was yelling and upset that he was not helping resolve the situation. Finally got a car over 4 hours later. The worst experience I have ever hadReviewed 13 Aug. 2023
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8.0
Staff was friendly, cost was high.Reviewed 29 Jul. 2023
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2.0
They didn’t have a car!Reviewed 26 Jul. 2023
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10.0
They tried to upsell me on the EZ Pass, at $27/day. I only went thru 3-4 tolls the whole week. I saved $230 by paying by mail!Reviewed 15 Jul. 2023
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2.0
Pickup was incredibly slow. One employee working incredibly slowly at the counter, bantering at a snail's place with a customer while there were many others waiting in line. Show some urgency and balance friendliness with expedited service.Reviewed 21 Feb. 2023
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6.0
Landed in Terminal B and there was no signage about how to get to rental car counter. There was no information in my booking confirmation email, either. It was simple once I figured out to go to Terminal A, but it took a while to figure that out.Reviewed 8 Feb. 2023
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2.0
I was harassed to buy additional liability insurance and it was excessively offensive bordering too close to the edge of being unlawfully manipulative (I turned it down at the rental purchase and onsite 3 times). It was just so gross. It was very disappointing and unprofessional.Reviewed 23 Feb. 2022
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2.0
Car was broken (1. ac/heating not working, 2. Windshield wipers not working. 3. Broken radio and 4. Loud vibration in the engine after going above 40 mph). Tried exchanging at 4 different dollar locations and no one would take the car. Tried calling and emailing customer service multiple times and nobody helped or answered back. Probably the worst rental car experience ever. First and Last with dollar. By no means rent with this company where they simply don’t care about the customer.Reviewed 3 Jan. 2022
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2.0
Will never use again was charged for stuff did not want equaling $150 extra!Reviewed 13 Dec. 2021
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1.9
The wait was long to rent and return the car, due to there not being enough personnel to help customers. There was an even longer wait @ LaGuardia for the shuttle bus. We waited for the shuttle for more than 30 minutes while the other rental car buses came every 5 - 10 minutes. It was also difficult to find the rental return near La Guardia. WalterReviewed 6 Oct. 2021
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1.9
The worst experience I ever had. It isn't just one bad employee; all of the staff is rude, slow, and have no desire to bring repeat business. Plus 70+ dollars of extra hidden fees. Absolute trash.Reviewed 5 Sep. 2021
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10.0
Great vehicle, very clean and quick service. Better rates than we saw at other places. Fast and convenient pickup and drop-off. We paid upfront but be aware that at pick-up you will be charged taxes and other small fees, so we actually went above our projected budget than what our online charge showed.Reviewed 6 Jul. 2021
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