Reviews for Economy Rent a Car in Montreal
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Based on 27 reviews
1 Dec 2017
Total rip off don’t rent it from them
Cons: The car was priced $77 for two days but been charged $190.30 for two days.They ask you to get insurance from them otherwise you can’t take the car and you end up paying insurance and other hidden charges more than the car rent.Even the insurance was basic which I took from them.Never get the car from them you will regret it and will be shocked like me to pay the heavy bill.
11 Oct 2017
Cons: There was no correlation between the cost when I reserved the car and the final price
15 Sep 2017
All you need to know about this company is their Google rating of 1.1
Cons: Hidden charges. Waived all insurances (since I have it on credit card) and still got charged for TP claiming it's mandatory in QC. Non of other companies charge it if you waive everything. Ended up paying double from original. Stay away.
16 Aug 2017
Cons: They add fees I was not told and I did not ask for. They will try to charge you more. Try to avoid this car company.
9 Aug 2017
Pros: This was the worst experience I've ever had renting a car and I travel a lot. I may have saved some money but it absolutely was NOT with it.
Cons: First, we were picked up by someone in a small mini van. He didn't have room to take everyone so I had to split up from my travel companion. The driver was apparently mad about something and his driving reflected that. Someone in the van had to tell him to chill out because everyone was scared. When we got to the building people were everywhere. Someone walking out said she had waited 3 hours for her car. When I asked the driver if that was accurate he yelled at me and asked what I expected him to do about it. It did end up taking over three and a half hours waiting for the car. When we dropped the car off we were yelled at again by a different employee. I was shocked by the unprofessionalism. Do NOT use this company!
3 Aug 2017
If You Want To Die Waiting for Assistance, This is The Place
Pros: The physical car ran and worked.
Cons: This is an off-site rental with ONE pickup van. I waited an hour to get on-site, and 40 minutes to drive off because of the line. The exterior of the car was endlessly scratched and the interior fabric had stains. Although some of the personnel I met were doing their best, this feels like a rag-tag operation. Tried to upswell insurance without asking if I had home car insurance or credit card insurance. Will never ever ever ever rent from them again.
21 Jul 2017
Pros: I didn't Like anything about this company . The worst service ever Don't rent from them
Cons: The worst service ever they closed at 5pm on a Saturday and they stop sending shuttle at 4:30 I tried calling them at 4pm when I got there no one answered called 800 number was on hold for 20 minutes and when I finally talk to someone they told me I have to find a way to come to them in 30 minutes or they will charge me for no show fee
28 Jun 2017
This company is a scam!
Cons: Customer service is awful. Rushed me through the inspection of car, assuring me everything was fine. Forced me to take an insurance plan. Estimated cost of rental was $92, actual cost was $335 - loads of hidden fees. Then, they find a small scratch (1.5cm) and charged me $500 deductible. The scratch was not there when I brought the car back. Would NEVER rent a car here again. In fact, I'm filing a claim and hopefully they will be investigated and found negligent so this can't happen to anyone else.
27 Jun 2017
DO NOT USE!
Cons: This company is run mafia style. I have rented so many cars in my life but have never had such a bad experience. I specifically refer to the location at the Montreal airport ( it is not at the terminals but a 10 minute car ride ). They use extortion tactics to charge you for add ons they claim is required. The manager is called Hassan, watch out for him.
10 Jun 2017
Impossible to contact
Cons: Didn't say it wasn't at the airport. Then tried to call several times. They closed at 8!! Even when I Told them we were arriving at 8
5 Jun 2017
Need a refund
Cons: After I landed, I called to schedule a shuttle to the rental site. Was hung up on the first time then was told the office was closed when I called back. I never ended up getting the rental car. Consequently, I needed to get an uber which was twice what I would've spent on the rental alone. This was completely unacceptable. I tried to cancel the reservation but that was unsuccessful.
31 May 2017
Pros: The car was OK
Cons: The 'manager' was rude and uncooperative. The charges (when I returned the car) were WAY more than the original statement given to me when I made the reservation and the 'desk clerk' spoke so little English that trying to 'straighten thing out' was impossible, I actually think that they deliberately tried to inflate the charges - I intend to appeal the charges!!!!! How can this company be kept from doing business?????
22 May 2017
Cons: Do not rent from here! I had to cancel. They wouldn't take my credit card and they were assholes about it.
17 Apr 2017
I couldn't take the car and I received a rude customer care
Cons: I went to store to pickup the car as scheduled and after a long waiting time the representative told me that I couldn't take the car using the same credit card of the reservation saying that they can't block a safe deposit under a VISA debit card, I offered him a money deposit and I agreed to pay all insurances that he offered (55 dollars per day) and even with that he refused and was extremely RUDE. Economy rent car never more.
14 Mar 2017
Pros: Dependable car, with good fuel economy.
Cons: The owner did not advise me of the final cost which ended up being 4 times what I had expected due to the insurance he recommended for me.
6 Mar 2017
Pros: I was very disappointed with this company. I returned my car two hours later and the charge me 50$ more the than what I paid for three days.and the got hold on the deposit and on top of it the want to charge my card fort the bill I told just take from the deposit the didn't want to hear me
5 Dec 2016
Worse than expected
Pros: Car was fine and price was OK but higher than originally booked.
Cons: It had no washer fluid and windshield was dirty due to weather and road conditions. Tires were not inflated properly. Price ended up being $50 higher than online quote. Rental agent used the mandatory insurance excuse to charge higher fees even though credit card covered it.
30 Oct 2016
This place is a dump
Cons: Super creepy rental office offsite from the airport. Don't be fooled by the kayak quote, with all the add ons you'll end up paying double. Guy releasing the car was so rude we almost walked out. Super sketchy business all around. Will never use this company again.
12 Oct 2016
Cons: Arrived to the airport of my destination, called the number provided for pickup, no one pickups the phone for 30 min, took the taxi and rented elsewhere the next day. I have called the number earlier that day to confirm that someone will pick me up at the time of my arrival (6:40pm).
3 Oct 2016
Cons: Had my pickup at 8 am- called several times for my pickup between 7:45 - 8:20 am - no answer! Had to call corporate to get a hold of them. Waited for over 25 min for a pickup which never came. The gentleman from Discount next door politely offered me a ride (apparently this happens a lot with Economy) when arrived at the discount store, I had to walk over to the actual Economy store with my luggage. My car smelled funny and was dirty! When asked why the car was dirty - was told it's because it's the morning and they didn't have time to clean. Nonetheless, when I dropped off my car- I showed up 2.5 hours prior to my flight- the store was about to close (which is ridiculous !!) another couple had just picked up their car and we're coming back in to change company- their car was disgusting too... They walked over to discount! spend the extra couple of dollars- not worth the frustration...
28 Sep 2016
Rinky dink operation
Pros: This car rental place is off airport. The shuttle was 30 minutes wait so I took a cab. $17. Office was dirty, staff was sullen, and my "premium" car was a Honda accord, a little different than the Mercedes pictured. Gas tank was at 3/4. Lousy experience overall.
28 Jul 2016
Pros: Absolutely nothing to like.
Cons: This was disgraceful. I have rented cars and traveled my entire life, and have never wanted to write a negative review about anything before. But this company just begged for it. I reserved a car online in advance and read the fine print. Nowhere did it mention anything about car insurance and like any other company, one would figure that they'd ask if I'd like to take their insurance or not. Instead, as I'm standing in front of them after flying in from NY, they ask me for proof of car insurance to show that I had full collision coverage. Since I, like everyone else I know, keep my insurance in my car or at home, the gentleman tried to force me to take their insurance for $500...and pointed to a sign in the dingy office stating that...yet it was never posted anywhere else in advance. When I declined to rent from him, he told me he was charging me for the first day even though my reservation stated that I wouldn't be charged until I accepted the car. I wound up renting at the airport for the same price with a major company...and it took me 5 minutes to do so. Needless to say, I have spoken with my credit card company who will be fighting this charge for me. I would advise anyone to use a familiar company at the airport even if it is slightly more. You get what you pay for.
18 Jul 2016
Pros: There was nothing good about this rental car experience.
Cons: The shuttle bus didn't show. The number given to call the shuttle bus was a disconnected number. The man at the desk was extremely rude and unpleasant. The drop off location was at a different location than the pickup location and the directions/address given to get there was wrong. Horrible rental experience-do not rent from this company if you visit Montreal!
18 Nov 2015
Pros: They use Honda Civic sedans for their rentals.
Cons: It took 30 minutes for the shuttle to pick us up from the terminal upon arrival. Then another 20 minutes to get the car once at the rental office. They only had one guy serving the desk and he was also the guy that would run to get the cars out of the yard where they were parked. He was not courteous or friendly at all. The car was dirty and had scratches all over it. The office was filthy, our car's low washer fluid light came on after 1 use, the tires were all 10lbs under pressure so we had to fill them at a gas station which cost us $3. Not a large sum of money but why should I have to pay for air? If a rental company does nothing else they should at least check the oil, check the tires, check the gas, and wash the car after every use. It was obvious the was never done. The price online said $151 but when we returned the car it cost us $265. I asked why the difference and he just grumbled because that's the cost. I will not be using Kayak or Economy Car Rentals in the future.