8.0
The van was comfortable for a family of 5. Checkin and drop off were relatively smooth. Unfortunately the vehicle was not completely clean when we picked it up. Despite their promise to clean out all the pockets and cup holders, there was a whole stash of trash in the one compartment. Otherwise a decent experience.Reviewed 30 Jan. 2023
review from![kayak]()
10.0
Our rental had a low pressure warning after the first 5 days. No documentation in car on how to clear it after adding air and finding pressures were good. Returned to Enterprise and they gave us a replacement in roughly 5 minutes, let us pick our replacement, no charge for 3/4 tank of fuel.Reviewed 28 Jan. 2023
review from![kayak]()
6.0
This was perhaps the dirtyest car I've ever rented. We bought two glass cleaners and still could not get the windshield clean. The rest of the car inside was also not clean. The cost of the rental was ridiculous, more than double the cost for the same period from same time two years ago. Pick-up was great and attendant very helpful. Drop off was very confusing but attendant also was very helpful.Reviewed 21 Feb. 2022
review from![kayak]()
10.0
Both pick up and drop off were handled excellently.Reviewed 10 Nov. 2021
review from![kayak]()
10.0
Pros:Great customer service and was upgraded to a larger vehicle, which ended up saving our trip as the rest of our party booked with Avis who ran out of vehicles and couldn't honor their reservation. With the upgrade we were able to fit everyone in one vehicle!Cons:The pickup line was extremely long, so could have had more employees available. Everyone was nice and helpful though!Reviewed 3 Jun. 2021
review from![kayak]()
8.0
Kauai VisitPros:Very nice staff at the airport location. They are really helpful. We drove a car with excellent gas mileage.Cons:N/AReviewed 2 Feb. 2018
review from![kayak]()
10.0
Many thanks for an excellent experience!Pros:Friendly staff, from the shuttle drivers to the desk and lot workers. We received two quality vehicles, exactly as booked, and at a good value.Reviewed 26 Jun. 2017
review from![kayak]()
9.6
Drop off is not well markedCons:The drop off is different than where the signs direct you. The airport signage should be better for the companies that are not in the main return area.Reviewed 11 May 2017
review from![kayak]()
9.6
Very easyPros:Friendly staff, price as agreed (plus taxes) and choice of cars - would definitely use againCons:All car hire companies are reached by courtesy coach from the airport so none based there. Still quite expensive to hire a car at Lihue but thoroughly worth it.Reviewed 16 Apr. 2017
review from![kayak]()
9.6
Great ServicePros:Very helpful local staff. Concentrated on good service rather than trying to sell us silly extras we didn't want. Generally behaved like Hertz used to years ago. Funny that Enterprise has become the new Hertz.Reviewed 26 Mar. 2017
review from![kayak]()
9.6
Would book again!Pros:Great, personal service. Quick without being rushed! As quick a shuttle ride as you can find.Reviewed 7 Mar. 2017
review from![kayak]()
10.0
Pros:Nice people, excellent car - brand new.Cons:Farther away from the airport than every other car rental place.Reviewed 11 Dec. 2016
review from![kayak]()