Guest reviews
Overall rating
8.5
Excellent
Based on 12,809 reviews
Cleanliness
8.0
Comfort
9.3
Pick-up/Drop-off
8.7
Value for money
7.3
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
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car available
car was great
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8.0
Cons: When I returned the vehicle had I not caught the over charge that the location was charging me over & above the online quote that I would be paying I would have been overcharged!.....Because they made no mention of a vehicle upgrade or anything!!
review from
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7.2
Pros: Personable staff. They took the time to find out this was my 3rd time renting a 15 passenger van with them and we talked about the positives and negatives of that particular model van. Took the time to make sure I was comfortable with where everything is on the van even though it was the 3rd time.
review from
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10.0
Great customer service.
Pros: It was quick and professional. All good
Cons: All good
review from
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9.6
Pros: The customer service was excellent and my overall experience with the car was great!
review from
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5.2
Rented at Cleveland Airport
Pros: I liked how there weren't many rentals and I got in and out quickly
Cons: I rented and the lady was the only one working so she had to run everything even the gate to get out. She sold me on the collision because she said "would you like the collision or just basic, I recommend the basic, you don't need regular collision" Then I handed the car (hyundai accent) in after a 27 hour rental and the guy said "ok, your credit card will be charged $144." Hold on, my rental rate was $14.97, it should be $29.94 plus taxes. He says, no your rental was $35 per day and $25 for collision per day, no idea where he got those numbers... finally after 20 minutes of him saying to me that I was wrong... the bill ended being $72... they charged me for collision which I was kind of tricked into... but they just were going to charge me whatever they wanted... be careful!
review from
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8.0
Cons: When I returned the vehicle had I not caught the over charge that the location was charging me over & above the online quote that I would be paying I would have been overcharged!.....Because they made no mention of a vehicle upgrade or anything!!
review from
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7.2
Pros: Personable staff. They took the time to find out this was my 3rd time renting a 15 passenger van with them and we talked about the positives and negatives of that particular model van. Took the time to make sure I was comfortable with where everything is on the van even though it was the 3rd time.
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Other suppliers in Parma scored
Where can I find Enterprise car rentals in Parma?
9375 Brookpark Rd, Enterprise car rentals
Address
9375 Brookpark RdHours
| Monday | 07:00 - 19:00 |
| Tuesday | 07:00 - 19:00 |
| Wednesday | 07:00 - 19:00 |
| Thursday | 07:00 - 19:00 |
| Friday | 07:00 - 19:00 |
| Saturday | 09:00 - 16:00 |
| Sunday | 11:00 - 16:00 |
Phone
+1 216 351 3344FAQs about renting a car from Enterprise in Parma
How many car rental locations does Enterprise have in Parma?
Enterprise has 2 rental locations in Parma. Take a look at our Enterprise rental location map to find the best rental cars near you.
Does Enterprise have a car rental location at the airport: Hopkins Intl airport (CLE)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Hopkins Intl airport (CLE)?
Yes