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|Value for money||5.1|
|Distance to city centre||1.0 km|
|Distance to airport||0.4 km|
Time of year
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The breakfast was a mess and the reception service is disappointing. Overbooked when I get there and no hot water in the room. Even with the payment I had some communication issues with the staff
It was somehow quite. Large and free Parking. A night club around the corner.
Seems like a lot of things need to be reviewed! The reception was not aware about my booking! One must pay extra money for some small services like ironing or ordering omelets for breakfast! Staff looked somehow confused but welcoming anyway!
The pool and bar were very nice and well kept although the bar bill was expensive. Our waiter at breakfast could not have been more helpful and procured a very nice two course breakfast for us which saved the day.
The hotel felt very run down and unloved by the staff. They did not expect our arrival but did allocate us a large room with lovely views however few sockets worked, the TV did not work and the loud noises from other rooms in the early hours interrupted a pleasant sleep. We ate in the restaurant and the chicken was undercooked and bleeding, disgusting food that was not cheap. Breakfast had disappeared when we went to the restaurant with a few bits of bread left on a messy table. There was no juice, tea, coffee, just empty cups.
Stayed here about 12 years ago, booked with the expectation of finding the same beautiful property and vibrant environment as my last visit but was disappointed by how the property have changed to be a poorly maintained place, poor service quality and lack of professionalism from staff.
All the above plus some sound control between rooms. Had the worse night listening to next door guests fighting. Security could have done a better job to deal with this.
Patrick the waiter was the best
Needs some renovation work
With a stay at Stipp Hotel Gisenyi in Gisenyi, you'll be a 5-minute walk from Rwanda Tourism University College and 14 minutes by foot from Gisenyi Beach. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and a meeting room. Free self parking is available onsite.
based on 21 reviews
Value for money
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Reviews about Stipp Hotel Gisenyi
|Bukavu Kamenbe||84 km|