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One location in Gramercy
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2.0 Poor
Anonymous, Jun 2024
Economy
6.0 Okay
Miguel, Mar 2021
Cons:
The car could've been cleaner. The inside had sand on the seats and floor. The cars rims were covered in mud and sand.. overall the car served it's purpose but it could've been cleaner.8.0 Very good
Anonymous, Feb 2021
Pros:
service was friendly and fast. car was nice.10.0 Wonderful
Kim, Jan 2021
Pros:
Everything was very easy, convenient. Loved the car they gave me.9.6 Wonderful
Anonymous, Aug 2020
Cons:
Print or Email receipt after returning the car.2.0 Poor
Christina, Jun 2020
Cons:
Very upset to book a reservation through Kayak for 5PM pickup, only to arrive at the location at 5:15 and find it closed. Kayak needs to put in a pop up flag about operating hours when booking. Called customer service and while the woman was very nice on the phone, she could not find a single replacement car available in all of Manhattan or JFK, nor would they allow me to pick up my reserved car the following morning because it had already been released back into inventory and taken by someone else. They ended up cancelling my reservation and I was stuck without a car and ended up having to pay double with another agency.One location in Gramercy
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2.0 Poor
Anonymous, May 2021
Pros:
Not an enjoyable experience at allCons:
Pickup — staff was both rude and incompetent. When picking up, I asked to change my dropoff date. After huffing about it, the staff person told me the new price... but conveniently forgot to update the reservation because I was later charged an early return fee. So then I obviously had to call to get it reversed — which no one likes wasting their time doing. Why couldn’t this have been simple and seamless, as usual? Only one reason - the staff. Dropoff — again, the staff person was exceptionally rude. She asked me to get in line when I was only literally mentioning that I was dropping off. Not EVERYONE is trying to cut in line all the time! Sometimes we just don’t want to wait for 6 other people to get helped for a 1 second FYI!2.0 Poor
Rich, Apr 2021
Pros:
Nothing - I would not rent from Dollar again.Cons:
Overall a huge waste of time. Very inefficient business. Long wait. Unfriendly, unhelpful staff (Evelyn @ 22nd Street). Car was not ready - they quickly cleaned it when we arrived. Rear left blinker was not working. Attitude when we asked to change cars given it was raining and would soon be dark out. Customer service was not helpful when we called.10.0 Wonderful
Anonymous, Apr 2021
Pros:
The staff are amazing. Friendly. Helpful. Fun. Fabulous experience. Easy pickup. Easy drop off.Cons:
It was perfect.4.0 Mediocre
Anonymous, Apr 2021
Pros:
Drop off was easyCons:
The car was dirty when I picked it up. I found a kitchen knife between the console and passengers seat. Very disappointed4.0 Mediocre
Farah, Feb 2021
Pros:
Staff was nice at pickupCons:
Car was a mess. Dog hair everywhere. Soda on ceiling and side of car. No windshield fluid and windows were filthy. Hard to see out of while driving8.0 Very good
Anonymous, Jan 2021
Pros:
I got a Hyundai Veloster which was pretty cool, I didn't expect that in the economy range.Cons:
A lot of nickel and dimeing going on when picking up the car. I already bought insurance online, but they tried to sell me another insurance? Over $20 to use the E-ZPass? $10/gal for gas seems absurd, I refuelled myself.One location in Gramercy
One location in Gramercy
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Reviews
2.0 Poor
Anonymous, Aug 2020
Pros:
Absolutely nothing.Cons:
The staff were the RUDEST people I’ve ever met and there was a 2 hour long line to get your RESERVED car.3.2 Poor
Ted, Jul 2020
Pros:
Very expensive for a weekend car rental.Cons:
I am surprised that in 2020 you have to go into the office and wait in line for 25-30 min (only 1 person in front of me) to get your car keys.6.8 Okay
Yukiko, Jun 2020
Pros:
The people who work at this location were quite nice and efficient.Cons:
Really needed better cleaning -whoever is in charge of it. I ended up spending time wiping down interior with Lysol wipe and spraying with Purell disinfectant and then having to wait for all to disinfect and dry, since I could see that it hadn’t been throughly cleaned.4.4 Mediocre
Anonymous, Jun 2020
Pros:
Noting in particular stood out as good.Cons:
It would be better if this Avis had the cars they promised. The line was down the block of customers like me that reserved and pIs for cars that were not available. We had to wait for up to 2 hours for reserved cars to be brought from other location. Why don’t they bring the cars they know they have reserved to le location before their customers arrive? Like Hertz and other rental companies?2.0 Poor
Anonymous, Jun 2020
Cons:
The staff was unfriendly- rude even. It took 2 hours to get a car. It wasn’t sanitized at all. Not a great experience2.0 Poor
Anonymous, Sep 2023
Intermediate
One location in Gramercy
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2.0 Poor
Anonymous, Sep 2020
Pros:
The staff was moderately friendly but not helpful or accommodating when I had simple questionsCons:
Hertz could try to not be a garbage company6.8 Okay
Katherine, Aug 2020
Pros:
The local staff was very accommodating and apologetic.Cons:
There was a long line to pick up. Everyone got their car an hour late. The location I was dropping off at changed their hours so they were closed when I needed to swap cars. Your telephone customer service had no idea how to handle this.3.2 Poor
Ellen, Jul 2020
Pros:
The pickup staff was okay to interact with.Cons:
The inside of the car was dirty when I received it, very sad in any situation but in a pandemic it could be deadly. I felt so inclined that I needed to pull over, purchase my own disinfectant, and clean the inside of the car. The drop off was also remote, I wasn’t aware of that, and I still haven’t been notified of the total cost of the car.4.0 Mediocre
Manuel, May 2023
Intermediate
10.0 Wonderful
Anonymous, Feb 2022
7.9 Good
Anonymous, Jul 2021
One location in Gramercy
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10.0 Wonderful
Anonymous, May 2022
2.0 Poor
Christopher, Mar 2021
Pros:
Friendly staff, but that’s it.Cons:
Car died in the middle of the street in Midtown. Had to wait three hours for a tow truck that was promised in 90 minutes, in the freezing rain.2.0 Poor
Devin, Oct 2020
Cons:
They were closed at the time I had my reservation - 3pm on a Saturday! So I didn’t get the car. :(8.4 Very good
Leonor Victoria, Sep 2020
Pros:
Nice spacious carCons:
An ez pass that didn’t have to pay daily or extra $6 per toll. No other rental does this5.2 Fair
Anonymous, Aug 2020
Cons:
Budget is not honoring the rate. I booked the reservation and picked up the car, and after the fact found out that they charged me $70 per day over what was quoted5.6 Fair
Nate, Aug 2020
Pros:
Car was freshly cleanedCons:
Waited in line for 90 minutes to pick up the vehicle. Then was further delayed an additional 30 minutes when the staff locked the keys in the vehicle and had to jimmy the door open with a sim jim.One location in Gramercy
fromC$ 56/dayLocations in Gramercy (New York)
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One location in Gramercy
Locations in Gramercy (New York)
741 Broadway
646-650-2500
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One location in Gramercy
Locations in Gramercy (New York)
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One location in Gramercy
Locations in Gramercy (New York)
743 Broadway, New York, , USA New York
+1 914 368 0091
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Yes. Based on our information, ACE in Randalls and Wards Islands is the cheapest car rental location in New York. It is located at 124-10 S Conduit Avenue.
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