- All reviews
Pros: The car and staff was great.
Cons: We booked a car for a low price but when we got there they said they didn’t have any cars that cheap and we ended up having to pay more than twice our booked rate.
Cons: I received an email confirmation from priceline / Kayak stating that as I ordered. Iwas to pick up Sat at 12:00 noon and drop off the following Saturday at 5pm. I went to pick up the car got there at 12:15 and they were closed (they close at noon) on Saturday's. Nothing in the documentation I received even listed their hours. I called the emergency number list on their door and that took me to Hertz. Once I began to explain my situation which took awhile as they didn't seem to understand me very well. Anyway they transferred me to a supervisor who informed me that I was pretty much out of luck never even asking if I wanted a car. She did however tell me that I forfeit the $350 that I paid for the rental because I didn't pick up the car. I then tried to explain again that I was supposed to pick up the car at 12:00 and they close at 12 and also that my reservation has me bringing it back the following Saturday at 5:00 where they will have been closed for 5 hours. What was I supposed to do with it then? After awhile I was able to convince her to give me a refund, as she said it was a courtesy. Basically all I got out of the conversation was that this was ll my fault. I should have know the hours and read my confirmation letter where the hours are listed. I've double check a couple three times now and there are no hours listed. Anyway I had to spend a lot more money but I was able to get a car after some scrambling around. I also did receive a refund.
Once you get the car, it's great!
Pros: They upgraded my car, drop off took 30 seconds and it was a breeeze.
Cons: Getting the car took nearly an hour. There was no communication as to why the line was so long, which made the extra long wait extra frustrating. Especially because there was one gentleman falling asleep at his computer, not taking any customers. When I finally got through the line, there was still an extra wait before my car was ready. Once I got it, it was great, but there was more than one moment where I was about to jump ship to any other vendor without a line.
Pros: Staff at the office in Federal Way was very friendly and helpful.
Pros: Easy service
Cons: I didnt like the fact that my deposit and rental charge of 642$ came out of my account and then an additional 400$ for the rental was taking out of my account also for 2 days then refunded back into it. Your company should not be allowed to withdraw an amount that isnt suppose to be charged!
Pros: -It was the cost quoted online (broke out what was car rental and what was taxes - I declined insurance so had no cost for that). -Quick pick-up -The gentleman at the drop-off location at the airport saw I was about to struggle and assisted me with my 4 large bags (I was moving to another country). I thought that was really above and beyond what they had to do.
Cons: - Guy ahead of me had debit card and they do not accept that - I think that should be better advertised. -Car was jerky when idling (may have needed to be serviced)
Where can I find Hertz car rentals in Federal Way?
Address32700 Pacific Hwy S, Suite 5
|Monday||07:30 - 18:00|
|Tuesday||07:30 - 18:00|
|Wednesday||07:30 - 18:00|
|Thursday||07:30 - 18:00|
|Friday||07:30 - 18:00|
|Saturday||09:00 - 12:00|
Phone+1 253 835 1970
FAQs about renting a car from Hertz in Federal Way
How many car rental locations does Hertz have in Federal Way?
Hertz has 1 rental location in Federal Way. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Seattle/Tacoma Intl airport (SEA)?
Does Hertz offer shuttle or airport pick-up services from Seattle/Tacoma Intl airport (SEA)?